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Corvias · 3 days ago

Resident Associate

Fort Bragg, North Carolina, United States

Full-time

Onsite

Entry, Mid Level

2+ years exp

Corvias Corporate Services, LLC is committed to developing resilient communities through partnership. The Resident Associate will manage resident transactions, ensuring satisfaction and retention while promoting a high-quality living environment.

Building MaterialEducationReal Estate

Comp. & Benefits

Responsibilities

Build and maintain positive relationships with residents by promptly and thoroughly responding to resident concerns, questions, and requests while adhering to company policies and fair housing guidelines

Perform the resident move-in, move-out, and eviction processes, including all associated inspections, notifications, and paperwork

Perform basic accounting and collections activities; maintain the tenant ledger to track all revenue and expense associated with each lease agreement

Promote a high quality living environment by monitoring resident compliance with community policies, including enforcing standards and educating residents about policies, as needed

Ensure residents receive timely information about community events, programs, and initiatives

Achieve retention goals by proactively informing residents about lease renewal options and cross-community relocation opportunities; execute the lease renewal process

Project a positive image of the community by organizing materials, reporting defects, and spot cleaning, as needed

Perform administrative duties, such as answering phones, maintaining files, performing data entry, and compiling reports

And other duties as assigned

Qualification

Property management experienceCustomer service skillsCollections experienceComputer proficiencyResilienceProblem solvingTeamworkCreativity

Required

2+ years of relevant work experience in property management, hospitality or customer service

Demonstrated ability to retain customer base by securing account or lease renewal, including proven success cross-selling or upselling

Proven success ensuring customer compliance with account or lease terms; strongly prefer experience with collections, evictions, or fee assessments

Demonstrated ability to resolve customer complaints by using independent judgment to assess the situation, quickly formulate potential solutions, and present options to the customer

Demonstrated ability to professionally interact and relate to individuals with diverse backgrounds, including the ability to maintain professionalism

Require prior experience working in an environment that demonstrates an ability to adapt to changing priorities or unexpected interruptions, including unscheduled customer interactions in person and via phone

Computer proficiency, including working knowledge of word processing, spreadsheet, and database software

Valid driver's license and use of personal vehicle required

Ability to work weekend and evening hours