Baxter International Inc. · 3 weeks ago
Respiratory Resupply Experience Specialist
St Paul, Minnesota
Full-time
Onsite
Mid Level
$50K/yr - $53K/yr
3+ years expBaxter International Inc. is dedicated to redefining healthcare delivery and making a significant impact on patient care. The Respiratory Resupply Experience Specialist will be responsible for providing efficient support to patients and healthcare teams regarding respiratory equipment resupply requests, ensuring accurate processing and customer satisfaction.
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Responsibilities
Responsible for interfacing with customers/patients, health care teams, insurance representatives, account executives or other internal departments, such as clinical, financial, reimbursement, operations, and other service representatives related to completing a resupply request for respiratory equipment
Quickly and accurately identify and assess individual customer needs, determining appropriate action, within Baxter Hillrom Respiratory Heath guidelines
Deliver front-line phone, email, system dashboard support on resupply products, explaining to customers what is needed to complete request in an easy-to-understand manner, at times summarizing their insurance coverage / limitations to them
Learn ongoing system support for Respiratory Health insurance and payer changes. Share these internally with proper department for ease of processing future orders automatically
Properly identify resupply types for correct billing, collaborating with the internal billing teams
Utilize multiple systems, investigation techniques, and problem-solving skills to attempt to first-time resolution on each request with speed and accuracy
Employ detail-oriented processes, adhering to prescription and insurance requirements, in multiple Baxter Hillrom systems to process new requests, route, track, retrieve, and maintain proper information in correct fields
Responsible for proactive calling for certain device resupply needs
Establish rapport over the phone quickly, and remain positive and upbeat
Responsible for timely and accurately processing of complaints received from patients/caregivers, as needed
Qualification
Required
3+ years of progressive experience in a customer service role; healthcare/medical field desirable
Experience with Microsoft Office
Digital Literacy
Communication Skills
Fearless Communicator
Attention to Detail
Energy & Drive
Candidate must be able to sit/stand in front of computer and be on phone for extended periods of time
Preferred
TIMS, JD Edwards or other third-party billing system experience preferred
Spanish-speaking skills a plus
Benefits
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service
Family and medical leaves of absence
Paid parental leave
Commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
Childcare benefits
Company
Baxter International Inc.
For nearly a century, we have delivered on our commitment to saving and sustaining the lives of patients, working alongside clinicians and providers around the world.
10001+ employees
H1B Sponsorship
Baxter International Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (10)
2023 (17)
2022 (18)
2021 (6)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$2.28BKey Investors
German Federal Ministry of Education and Research
2025-12-08Post Ipo Debt· $600M
2021-04-21Grant· $1.81M
2019-05-15Post Ipo Debt· $1.68B
Leadership Team
Andrew Hider
President and Chief Executive Officer
Giuseppe Accogli
EVP & Chief Operating Officer
Recent News
HospitalManagement.net
2026-01-16
Company data provided by crunchbase