Customer Success Engineer jobs in United States
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Simplex. ยท 3 days ago

Customer Success Engineer

positionAustin, Texas Metropolitan Area
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$80K/yr - $120K/yr

Simplex is a company focused on maximizing customer value and performance. The Customer Success Engineer will manage customer accounts, optimize performance, and support onboarding for top companies, while also becoming a product expert and driving results through collaboration with the team.

Information Technology & Services
badNo H1Bnote
Hiring Manager
Julia Littleton
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Responsibilities

Accurately onboard clients onto the platform
Continually monitor dedicated accounts and make optimizations (bids, budgets, segmentation and overall ROI) to facilitate best performance and consistent improvement, budget fulfillment and overall client retention quarter over quarter
Become a product expert and influence the product roadmap
Provide appropriate product suggestions on a client-by-client basis
Minimize churn by enlisting all available corporate resources to solve problems & drive results
Prepare and conduct regularly scheduled trend and metric reviews with clients
Resolve technical, product and account issues as they occur
Accurately document all relevant activity in Salesforce

Qualification

SQLData analyticsSalesforceCommunication skillsTeam collaboration

Required

Current Bachelor's degree (or expected graduation by May 2026) from a top school
Demonstrated interest in data / analytics
Willingness to learn and utilize SQL
Very adaptable and open to change in a fast-paced team environment
High level of natural curiosity to challenge the status quo
Excellent verbal and written communication, presentation, and interpersonal skills
Must be eligible to work permanently in the United States without employer sponsorship at any time now or in the future

Benefits

Company-paid gym membership or Classpass
Comprehensive, company-paid health, vision, and dental insurance premiums for you and your dependents
401(k) retirement plan with 3% employer contribution
Paid company holidays and unlimited PTO
Awesome company events

Company

Simplex.

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10 years in third party agency and corporate recruiting with a specialization in IT/Engineering placements in high tech companies.
dateFounded in 2012
location
Austin, TX, US
people-size0-1 employees
web-link
http://www.simplexhires.com

Funding

Current Stage
Early Stage

Leadership Team

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Mike Morgan
Partner
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Company data provided by crunchbase