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Microsoft · 1 month ago

Critical Environment Technician Manager

United States, Virginia, Reston

Full-time

Onsite

Mid, Senior Level

$75K/yr - $168K/yr

3+ years exp

Microsoft is committed to cultivating an inclusive work environment and is seeking a Critical Environment Technician Manager. In this role, you will deliver core infrastructure and foundational technologies for Microsoft's online services while managing a team to ensure operational excellence and safety within data center environments.

Agentic AIApplication Performance ManagementArtificial Intelligence (AI)Business DevelopmentDevOpsInformation ServicesInformation TechnologyManagement Information SystemsNetwork SecuritySoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Managers deliver success through empowerment and accountability by modeling, coaching, and caring

Model - Live our culture; Embody our values; Practice our leadership principles

Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn

Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others

Serve as an operations specialist one or more major area of operations (e.g., electrical, mechanical, controls, generators, and work on advanced tasks independently

Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds regularly for unsafe or abnormal conditions to develop and analyze trends

Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms and is able to identify all alarms

Utilize internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work and generate reporting to identify outstanding and ongoing work orders

Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions that impact operations and coordinate with other critical facilities professionals to perform corrective repairs

Enhances, develops new, or follows preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) in relation to incidents

Gathers necessary information and creates incident timelines/data, root-cause analyses, and/or action items following an abnormal condition

Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs following methods of procedure (MOPs), and standard operating procedures (SOPs) for one or more disciplines and one or more types of equipment (e.g., electrical, mechanical, cooling systems) and escalate when appropriate

Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting within their area of expertise

Have a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot equipment, systems, subsystems, and components independently within their trained discipline(s)

Provide and/or assign team to provide necessary escort to third-party contractors, sub contractors, vendors, and service providers on site for all severity leveled procedures. Coordinate and schedule supplier/vendor on-site activities and recognizes circumstances when to stop supplier work to address potential and/or identified concerns

Take part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, federal/local legislation, and municipal codes

Advises other colleagues on inspection and supervision issues

Provides consultation to lower-level colleagues in troubleshooting systems and problems

Understands, follows, ensures, and coaches team on safety and security requirements (e.g., job hazard assessments [JHAs], toolbox talks), and business processes and procedures to properly perform work in a safe, quality, and reliable manner in accordance with applicable federal, state, local, and Microsoft requirements

Proactively ensures safety and security requirements are followed and met for the work of themselves and others

Maintain safe working conditions and escalate immediately when unsafe working conditions are observed

Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EH&S) objectives

Participates in required meetings, trainings, and necessary handoffs

Embody our culture and values

Qualification

Mission critical services experiencePeople management experienceMechanical systems knowledgeElectrical systems knowledgeControls systems knowledgeSafetySecurity complianceTeam coachingIncident response

Required

High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

1+ year(s) people management experience

Must have ability to work 12 hours shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

Citizenship & Citizenship Verification: This position requires verification of U.S. citizenship due to citizenship-based legal restrictions

Criminal Justice Information Services: This position may require passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies

Preferred

High School Diploma, GED, or equivalent AND 6+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

OR Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 5+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields)

1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field