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Long View Systems · 5 days ago

Application Support Analyst

Deer Park, TX

Full-time

Onsite

Mid, Senior Level

$74K/yr - $97K/yr

5+ years exp

Long View Systems is a dynamic IT provider known for its collaborative culture and commitment to employee well-being. They are seeking an Application Support Analyst to provide technical and functional support for applications and infrastructure, particularly in the oil and gas sector.

Information TechnologySoftware

Responsibilities

Provide technical administration and break/fix support for the In-Scope Environments

Support for Client’s Customizations, Extensions, Modifications, Localizations, and Integrations for In-Scope Applications

Functional and technical support for the In-Scope Applications

Answer phone calls for urgent issues and Priority 1 and Priority 2 reported incidents and respond to user-entered incidents on the Ticketing Systems and record incidents in the Ticketing Systems

Maintain status on incidents in the Ticketing Systems and their progress towards resolution

Work closely with product engineering teams or directly with source code

Dispatch an incident to the appropriate tier II support group when first call resolution is not possible and manage the incident through its lifecycle

Qualification

Azure Cloud ServicesApplication Incident ManagementTechnical SupportRoot Cause AnalysisDocumentation ManagementNetwork Security PracticesMultitasking SkillsMobile Phone SupportServer Operations KnowledgeProblem-Solving Skills

Required

5+ years of experience in a technical support role providing tier 2/3 support, with mid-level expertise in IT solutions within an oil and gas/refinery environment

Strong understanding of Azure Cloud Services, Web Application, and Mobile Application deployment

Expertise in application incident management and root cause analysis

Experience with maintaining documentation required for knowledge management systems

Proven ability to troubleshoot and resolve technical and procedural issues

Knowledge of server operations, infrastructure, web interfaces, and remote access tools

Knowledge of network security practices and anti-virus programs

Desire and ability to carry a mobile phone for client and/or for Long View Systems support

Excellent problem-solving and multitasking skills