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PlanIT Group, LLC · 3 months ago

Network Engineer – Tier 2 Lan / Wi-Fi

Raleigh, NC

Full-time

Hybrid

Mid Level

3+ years exp

PlanIT Group, LLC is seeking a Network Engineer to support their client with LAN and Wi-Fi monitoring and support. The role involves troubleshooting connectivity issues, resolving trouble tickets, and collaborating with Tier 3 engineers for complex issues while managing multiple projects independently.

ConsultingInformation TechnologyManagement Consulting

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling

Resolve Trouble tickets generated through ServiceNow

Document troubleshooting steps and solutions for future reference

Assist Tier 1 support in diagnosing and resolving LAN-related problems

Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1

Collaborate with Tier 3 LAN Engineers for complex issue resolution

Perform duties in support of the mission as directed by US Government Client Management

Typically performs all functional duties independently

Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload

Qualification

LAN protocolsLAN security standardsCisco MerakiTroubleshooting skillsServiceNowMS Office SuiteCommunication skillsInterpersonal skillsIndependent workContinuous learningTeam mindset

Required

Bachelor's Degree and a minimum of 3 years of IT work experience; Additional experience may be substituted in lieu of degree

Minimum of 3 years of applicable network experience and support

Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol)

Strong troubleshooting and analytical skills – Layer 1 and 2

Understanding of LAN security standards and methodologies

Proven experience with LAN networking and other wireless solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet

Experience with ServiceNow or other ticketing systems

Proficient with MS Office Suite, especially Excel and Teams

Excellent communication skills, both written and verbal

Strong communication and interpersonal skills with a team mindset

Ability to work independently and thrive in a fast-paced, rapidly changing environment

Continuous learning and staying up to date with the latest trends, technologies, and industry developments in the LAN Engineering field

Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years

Must have resided in the US for the last 5 years