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Total Warehouse · 1 day ago

Field Service Technician

Anaheim, CA

Part-time

Onsite

Mid Level

$30/hr - $35/hr

3+ years exp

Total Warehouse is a company focused on providing exceptional service in the material handling industry. The Field Service Technician is responsible for performing maintenance, repairs, and troubleshooting on various models of forklifts while ensuring customer satisfaction and safety.

LogisticsRentalTransportationWarehousing

Responsibilities

Troubleshoot, diagnose, and repair all makes of lift trucks and components

Perform all assigned Planned Maintenance (PM) on customer lift trucks

Perform proper PM’s and engine tune-ups on most makes of equipment without supervision in a timely manner

Operate service van in a clean, safe, and secure manner following all required safety rules for the job

Assist with training/mentoring apprentice mechanics through on-the-job training

Follow all safety procedures in performing work as well as company policies

Always demonstrate exceptional customer service skills by interfacing with clients in a professional manner

Properly identify and order all necessary replacement parts

Test lift equipment to ensure repairs were completed correctly

Ensure batteries for electric forklift trucks are fully charged

Inspect lift equipment to ensure that it is working properly and safely

Use TW Mobile application to process service calls by entering service order details in a timely manner. Ensure all work order details are accurate, such as work description, time tracking hours, tech notes, tech recommendations, service images, service checklist, and required parts

Perform other duties as assigned

Qualification

Mechanical repair skillsAnalytical skillsComputer diagnostic softwareElectrical schematicsCustomer service skills

Required

Excellent mechanical repair skills

Excellent analytical and problem-solving skills

Ability to visually diagnose mechanical issues

Proficient with computer diagnostic equipment and software

Ability to read service and repair manuals

Ability to perform repairs in a timely fashion

Ability to read work orders

Able to read and understand electrical and hydraulic system schematics

Able to repair, or replace major system components, including circuit boards and other electrical parts, hydraulic, mechanical, L.P. systems, power steering and transmissions, engines with limited supervision

Excellent verbal and written communication skills

Ability to work at a fast pace and under pressure

Ability to multitask and work independently

Advanced customer service skills

Be able to use all special tools properly. Own, maintain, and properly use the normal tools of the trade

High school diploma or equivalent

3 to 5 years prior mechanical experience in lift truck repair, automotive, large equipment or related industry or related trade school education

Valid driver's license, good driving record, and ability to safely operate lift trucks

Ability to regularly lift 50 pounds and occasionally lift up to 100 pounds

Good vision to inspect repair work

Must be physically capable of accessing all parts of the forklift truck needing repairs or maintenance, either by kneeling or lying on the back