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AmTrust Financial Services, Inc. · 2 days ago

Bilingual Account Manager (English/Korean) - Personal Electronics Warranty & Insurance

United States

Full-time

Remote

Entry, Mid Level

$110K/yr - $130K/yr

2+ years exp

AmTrust Financial Services, Inc. is an innovative leader in electronics protection solutions, seeking a dynamic, client-focused, and bilingual Account Manager (English/Korean) to join their team. This role is critical in delivering exceptional service, managing client relationships, and driving business growth in the personal electronics warranty and insurance sector.

FinanceFinancial ServicesInsurance

Responsibilities

Client Relationship Management: Establish, nurture, and expand relationships with customers, vendors, and strategic partners, serving as the trusted advisor for all warranty and insurance needs related to personal electronics

Bilingual Communication: Provide clear, accurate, and culturally sensitive communication in both English and Korean, ensuring all client interactions—verbal and written—are professional, timely, and effective

Account Onboarding & Education: Guide new clients through the onboarding process, educating them on available warranty and insurance products, coverage details, claims procedures, and value-added services

Issue Resolution & Claims Support: Act as the primary contact for resolving client issues, troubleshooting coverage questions, and facilitating the claims process from submission to resolution, including document verification and follow-up

Policy Management: Oversee policy issuance, renewals, amendments, and cancellations, ensuring all documents and transactions comply with internal protocols and regulatory standards

Sales, Retention & Upsell: Identify opportunities to expand account value through cross-selling or upselling related protection plans, while proactively working to retain existing clients and minimize churn

Market Intelligence: Stay informed about trends, competitor offerings, and regulatory changes within the electronics protection industry, especially as they pertain to Korean and English-speaking clients

Reporting & Analytics: Maintain accurate records of client interactions, sales activities, renewal rates, and issue resolutions. Generate regular reports for management, highlighting successes, challenges, and strategic opportunities

Team Collaboration: Work closely with underwriting, actuarial, marketing, and implementation teams to deliver seamless client experiences and resolve complex cases efficiently

Qualification

Account ManagementBilingual (English/Korean)Client ServicesInsurance KnowledgeCommunication SkillsMS Office SuiteCRM PlatformsProblem-SolvingOrganizational SkillsTeam Collaboration

Required

Bachelor's degree in Business Administration, Insurance, Communications, or a related field; or equivalent professional experience

Fluency in both English and Korean (spoken and written); ability to translate documents and facilitate conversations between English and Korean speakers

2+ years of experience in account management, client services, or a related customer-facing role, preferably in the insurance, warranty, or consumer electronics industry

Excellent communication, interpersonal, and presentation skills

Strong organizational abilities, attention to detail, and the capacity to manage multiple priorities in a fast-paced setting

Proven problem-solving skills, with a proactive and resourceful approach to client issues

Ability to work both independently and collaboratively within a multicultural team environment and multiple times zones

Proficiency in standard office software (MS Office Suite, CRM platforms, etc.) and comfort with technology-driven environments