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State of Oklahoma · 5 days ago

Customer Service Representative III

Pittsburg County

Full-time

Onsite

Mid, Senior Level

$35K/yr - $35K/yr

5+ years exp

The State of Oklahoma is seeking a Customer Service Representative III for the Department of Corrections. This role involves establishing contact with customers, providing information about agency services, and supervising staff to ensure quality customer service.

CommunitiesConsultingGovernmentHealth CareNon Profit

Comp. & Benefits

Responsibilities

Monitors e-messaging on Securus

Maintains ACA files

Supervises employees, ensures the delivery of quality customer service, provides accurate and timely information and oversees staff training and development

Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service

Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices

Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise

Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services

Receives requests for information and services and provides such services using advanced technological equipment

Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities

Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage

Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies

Qualification

Customer serviceSupervisory skillsOffice equipment operationData gatheringEffective communication

Required

One year of experience in sales, public contact work, handling and processing mail, or general office clerical work plus four additional years for experience in customer service, mail room operations or technical clerical work; or an equivalent combination of education and experience

Knowledge of methods and procedures concerning public contact

Knowledge of telephone procedures

Knowledge of spelling, punctuation, and grammar

Knowledge of arithmetic

Knowledge of the program or services being provided

Knowledge of laws and rules concerning program or services being provided

Knowledge of techniques of training

Knowledge of supervisory principles and practices

Skill to operate various office equipment including computers

Ability to work with customers

Ability to gather data and facts

Ability to keep records