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American College of Obstetricians and Gynecologists (ACOG) · 1 day ago

Program Specialist, Quality & Safety

Washington, DC

Full-time

Hybrid

Entry Level

$52K/yr - $62K/yr

2+ years exp

ACOG is an organization focused on improving patient safety and quality of healthcare delivery. The Program Specialist will support daily operations, project coordination, and contract management while facilitating communication between team members and providers engaged in Patient Safety Organization activities.

AssociationFitnessHealth CareLifestyleMedicalNon Profit

Responsibilities

Participate in annual PSO workforce training

Support collection, analysis, and aggregation of Patient Safety Work Product (PSWP) from participating providers

Maintain strict confidentiality and security of PSWP in compliance with federal regulations

Provide feedback and assistance to providers, helping to identify system drivers of safety risk and implement strategies to minimize patient risk

Participate in the operation of a Patient Safety Evaluation System (PSES)

Provide oversight and management of department contracting, liaising between ACOG departments, staff members, and providers, communicating contracting statuses and updates, and escalating roadblocks and concerns

Receive, gather, analyze, and organize information from multiple sources into appropriate software and tools

Administer users and functionalities in department software and tools to support data and information transmission processes

Provide administrative support including but not limited to transcribing, proofreading, finalizing and distributing correspondence and meeting minutes; maintaining files for multiple projects; copying correspondence and documents; coordinating mailings; ordering supplies

Develop, evaluate, and update current standard operating procedures (SOP); researching program issues, concerns and complaints; and recommending administrative strategies or changes

Review and update technical documentation, including data collection and transmission instructions, to align with program updates

Participate in the development and execution of program activities. Help prepare materials for applications and reports and collaborate with leadership on new and current project deliverables

Track progress and status of project deliverables to ensure successful outcomes of related goals and objectives

Triage and coordinate responses to email and phone inquiries regarding program(s) activities

Triage and coordinate responses to issues or concerns raised during data collection and transmission processes

Schedule meetings and conference calls as necessary and develop agendas for calls and meetings

Participate in programmatic check in calls with internal/external stakeholders as needed

Perform other duties as assigned

Qualification

Healthcare terminologyProject managementMS Office applicationsWritten communicationWebsite maintenanceOral communicationAttention to detailFlexibilityTeam collaboration