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OCLC · 1 day ago

IT Support Analyst

Dublin, OH

Full-time

Hybrid

Mid, Senior Level

2+ years exp

OCLC is a technology company focused on connecting libraries and making knowledge accessible worldwide. The IT Support Analyst will manage software and hardware, serve as the escalation point for the Global Service Desk, and coordinate AV requests on the Dublin campus.

Web Development

H1B Sponsor Likely

Responsibilities

Global Service Desk manager/escalation point when Manager is not available

Provides after hours/on-call support/escalation as needed

Vendor liaison who maintains records and databases containing information regarding our software and hardware assets, warranties, and service agreements

Lead coordinator for all special meetings and AV requests within the Dublin campus

Assist GSD Manager with analysis of statistics and reports related to GSD workload

Qualification

Inventory controlCustomer serviceLeadership skillsDetail-orientedInterpersonal skills

Required

Detailed oriented

Strong expertise in inventory control and management

Strong expertise in customer service delivery

Strong interpersonal and leadership skills

High school education

2 years' experience managing a process/team

Benefits

Best-in-class health coverage

Retirement plans with generous company contributions

Free use of our on-site ﬁtness center, gym sports, group exercise classes, and game room

Onsite catering and cafeteria subsidized by OCLC

Health and wellness events

Paid parental leave and adoption assistance

Tuition reimbursement and Public Service Loan Forgiveness eligibility

Company-subsidized pricing on local tickets and memberships

Company

OCLC

OCLC, a non-profit cooperative of libraries, uses cloud-based infrastructure to connect libraries to manage and share the world’s knowledge.

Founded in 1967

Dublin, Ohio, USA

1001-5000 employees

http://www.oclc.org

H1B Sponsorship

OCLC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (41)

2024 (40)

2023 (27)

2022 (41)

2021 (22)

2020 (28)