JMARK - IT Support and IT Services · 1 day ago
Network Engineer I
Springfield, MO
Full-time
Hybrid
Entry Level
1+ years expJMARK is a leading provider of managed IT services and cybersecurity solutions. As a Network Engineer I, you'll provide technical support for various network and server environments, ensuring exceptional customer service and contributing to proactive improvements.
Information TechnologySoftware
Responsibilities
Provide onsite and remote support for client networks, servers, and end-user environments
Troubleshoot and resolve escalated technical issues efficiently while maintaining high customer satisfaction
Manage, maintain, and optimize client network infrastructure and systems
Accurately document work performed using professional services and documentation tools
Support and mentor Level 1 team members, including communication and technical skill development
Perform routine health assessments, preventative maintenance, and assist with installations and migrations
Collaborate with Service and Project Managers on team initiatives and client solutions
Identify recurring or systemic issues and help drive proactive resolutions
Continually learn new technologies and work toward additional certifications
Qualification
Required
18–36 months of experience in a similar technical support or network engineering role, or equivalent demonstrated technical competence
Experience working in a managed services and/or Microsoft Partner environment
Strong knowledge of Microsoft Windows desktop and server operating systems (2012–2019)
Experience supporting Active Directory, virtualization platforms (VMware, Hyper-V), and remote desktop services
Understanding of basic network concepts, IPv4/IPv6, VPN technologies, and security tools
Ability to work independently while contributing effectively within a team
Excellent written and verbal communication skills with a customer-focused mindset
Willingness to travel locally or regionally as required
Valid driver's license, reliable transportation, and proof of insurance
Company
JMARK - IT Support and IT Services
For over thirty years, JMARK has been providing innovative IT solutions to organizations of all sizes.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Thomas Douglas
Chief Executive Officer
Company data provided by crunchbase