CenTrak · 1 day ago
Senior Support Technician
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $80K/yr
3+ years expCenTrak is seeking an experienced Customer Support Technician to be a part of CenTrak’s Technical Support Department, responsible for providing technical and analytical project support for Real-Time Location projects. The role involves managing customer escalations, leading technical discussions, and coordinating with cross-functional teams to ensure client satisfaction.
Health CareHospitalityMedical
Hiring Manager
Jenna Ivankovich Throne
Responsibilities
Provide technical and analytical support for government and commercial technical issues and projects
Manage customer escalations and manage client satisfaction
Lead customer technical discussions and mentor internal peers
Ability to work flexible hours (outside business hours and weekends) on-call basis
Ability to work under pressure and independently with significant attention to detail
Work with customer IT personnel to validate server/VM specs, SQL Server connectivity, multiple data feeds, SSL certificates and provide troubleshooting guidance for software installs and server migrations
Be able to coordinate issues and tasks across multiple teams
Qualification
Required
Knowledge of Computer Networking, IT Infrastructure, and Microsoft Servers
Understanding of SQL Relational databases, SQL querying, and client tools like SQL Server Management Studio
Minimum: Bachelor's degree in Engineering, Networking and/or Project Management, Information Technology or Information Systems
3+ years' experience in a technical support role
Ability to work flexible hours (outside business hours and weekends) on-call basis
Ability to work under pressure and independently with significant attention to detail
Superb interpersonal communication skills
Able to interpret and disseminate information
Able to prepare basic reports and use of the appropriate mode of communication
Comfortable with technology and the use of standard Microsoft office programs and networks
Customer / Client service orientation. Driven to meet or exceed consumer expectations of being flexible on working outside normal business hours
Ability to perform well under pressure, adapt to change, and meet deadlines in a fast-paced environment
Listening
Creative thinker
Decision making acumen
Problem solver
Take responsibility and is accountable for performing a task at a high level
Demonstrates personal integrity & honesty
Written and Verbal Communications
Preferred
Familiarity with Hospital Information Technology
Company
CenTrak
CenTrak is a hospital that offers real-time location system solutions for healthcare.
201-500 employees
H1B Sponsorship
CenTrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (1)
2023 (10)
2022 (15)
2021 (2)
2020 (17)
Funding
Current Stage
Growth StageTotal Funding
$0.83M2016-02-05Acquired
2010-10-29Series Unknown· $0.83M
Leadership Team
F
Francis Li
VP, Manufacturing
Steffi Thorlichen
Chief Experience Officer
Recent News
2025-10-27
2025-06-05
Company data provided by crunchbase