Vaco by Highspring ยท 2 days ago
Loan Servicing Specialist
Louisville, KY
Full-time
Onsite
Entry, Mid Level
1+ years expVaco by Highspring is seeking a Loan Servicing Specialist to manage and maintain loan accounts after origination. The role involves ensuring accurate payment processing, compliance with regulations, and providing excellent customer service throughout the life of the loan.
Staffing & Recruiting
Hiring Manager
Meredith Johnson
Responsibilities
Process and apply loan payments accurately and timely
Maintain loan records, balances, escrow accounts, and interest calculations
Respond to borrower inquiries regarding payments, balances, statements, and payoff requests
Manage loan modifications, deferments, forbearances, and payoff processing
Monitor delinquent accounts and coordinate with collections or loss mitigation teams as needed
Ensure compliance with federal, state, and investor regulations
Prepare and review loan statements, notices, and reports
Research and resolve payment discrepancies or account issues
Collaborate with internal teams such as underwriting, accounting, and compliance
Qualification
Required
High school diploma or equivalent required; associate or bachelor's degree preferred
1-3+ years of loan servicing, banking, mortgage, or financial services experience
Strong understanding of loan servicing systems and payment processing
Excellent attention to detail and organizational skills
Strong customer service and communication abilities
Proficiency in MS Excel and loan servicing software
Ability to manage multiple accounts and deadlines in a fast-paced environment
Preferred
Experience with mortgage, consumer, or commercial loan servicing
Knowledge of escrow analysis, amortization schedules, and regulatory requirements
Familiarity with servicing platforms (e.g., MSP, Black Knight, FIS, Jack Henry, etc.)
Company
Vaco by Highspring
Vaco is the Talent Solutions division of Highspring, a leading global professional services organization.
5001-10000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase