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MedImpact Healthcare Systems, Inc. · 1 day ago

Account Executive I-II (Managed Care Experience Required)

San Diego County, CA

Full-time

Hybrid

Mid, Senior Level

$83K/yr - $145K/yr

3+ years exp

MedImpact Healthcare Systems, Inc. is seeking an Account Executive to manage complex client relationships and ensure client satisfaction. The role involves developing strategic plans, managing client renewals, and leading account teams to achieve financial goals and operational efficiency.

Health CarePharmaceutical

Hiring Manager

Josie Kraft

Responsibilities

Manage book of business in pursuit of fiscal revenue targets as set by management

Develop and manage the account team annual strategic plan for assigned book of business to address all aspects of client lifecycle, including but not limited to service, financial, growth and clinical initiatives based on an understanding of each client’s business needs

Ensure high degree of client satisfaction and retention through demonstrable results and by effectively leading the service team to achieve client service goals

Effectively utilize MedImpact forums and resources to proactively address client needs and to escalate issues where appropriate

Provide timely feedback of strategic plan performance and outcomes to the management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process

Provide oversight of projects and client initiatives and assists in the interpretation and context of client requests

Maintain the integrity of the annual strategic business plan and manage the fiscal revenue plan

Manage client renewal process, including participation in development and review of proposal of pricing terms in lieu of the fiscal revenue plan, mitigate organizational risks with respect to performance guarantees, and unveil opportunities for MedImpact product usage as well as client growth and expansion

Lead renewal presentations. Utilize all internal pro-forma financial tools and forums to ensure preparedness and success

Support the implementation process for assigned clients, including oversight of implementation and contract terms

Negotiate and manage client contract throughout the lifecycle of the account

Build strong and positive internal relationships with your account service matrix team in order to realize the full potential of the assigned book of business

Coordinate with MedImpact subject matter experts to increase knowledge of MedImpact products, services, and industry information to be incorporated into and strengthen client relationship

Organize and lead client business planning meetings, quarterly and annual executive pharmacy briefings, client leadership councils and internal team strategy planning discussions

Demonstrate proficiency in Excel, Word and PowerPoint, organizational web-based tools in support of these functions

Supports and assists in sales and prospect presentations

Develops and maintains effective relationships with client consultants as appropriate

Develops and manages client specific, strategic, financial, and business relationship plans that encompass client’s goals, performance expectations and growth in membership and profitability in pursuit of meeting department and organizational business metrics

Manages large, highly complex clients that have complex business needs

Consistently ensure that deliverables are on time, within budget, and meet the quality levels expected by MedImpact's internal and external customers

Optimizes potential for sustainable growth and profitability for assigned book of business

Develops and maintains solid business relationships with clients at the executive level and with critical decision-makers

Determines where to make “focused investments” for each account

Utilize financial and pricing models to analyze and present business and clinical scenarios to client illustrating different benefit strategies and advantages of adoption

Organizes and leads client business planning meetings, financial performance reviews, leadership summits and internal strategy planning discussions

Researches and understands market trends and competitive practices to in order to share opportunities based on client needs and strategic objectives

Mentors new Account Executives through on boarding process

Proactively monitors client service continuum to identify and address service delivery issues and escalate concerns appropriately

Collaborates with internal leaders throughout other business units for problem solving, planning and successful outcomes

Demonstrates ability to manage challenging situations in a positive and constructive manner

Ensures client retention and oversee client contract renewals including managing the RFP and negotiation process

Manages and prioritizes elements of negotiations within scope of total client relationship

Organizes and develops assigned Book of Business presentations

Maintains thorough understanding of clients’ business and financial goals and the relationship to MedImpact goals in sustaining a profitable partnership

Provides regular feedback of strategic plan performance and outcomes to management to ensure service and growth opportunities are maximized and incorporated into the organizational strategy planning process

Provides oversight of projects and client initiatives and assist in the interpretation and context of client requests

Provide support to matters escalated by the client team

Participates in and support the implementation process for new clients assigned, including collaboration with the Sales and Implementation teams on contract terms

Supports and assists in sales and prospect presentations, including participation in and travel to Best and Final meetings

Develops and maintains effective relationships with client consultants as appropriate

Completes assignments, Salesforce cases and training including stretch assignments

Qualification

Managed Care ExperienceMedicaidMedicare KnowledgeClient Relationship ManagementFinancial AnalysisContract NegotiationPresentation SkillsConsultative SellingAnalytic SkillsPublic SpeakingSales SkillsClient ConsultingHealthcare KnowledgeMS Office ProficiencyInterpersonal SkillsCommunication SkillsTeam CollaborationProblem SolvingProject Management

Required

Bachelor's Degree

Three (3) to seven (7) years related experience; or equivalent combination of education and experience

Managed Care - Experience in the Managed Care Benefits arena, preferably with a “PBM” or other managed healthcare services to national and regional managed care organizations, insurance companies, and/or other health related entities. Prior experience with, and working knowledge of, Medicaid and Medicare Part D

Bachelor's degree from four-year college or university

Seven (7) to ten (10) plus years related experience in a healthcare or PBM environment, or equivalent combination of education and experience

Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook

Outstanding knowledge of the health benefits arena, government prescription programs, preferably in pharmacy benefits management

Strong consultative selling and negotiation skills

Strong computer, and analytic skills, including experience creating and delivering client presentations using MS Office programs and use of internal system reporting tools and databases

Strong verbal, written, interpersonal, presentation, persuasion and consulting skills required

Excellent communication, writing and public presentation skills essential

This position may require domestic travel up to 35% of the time, with little or no advance notice and depending on client contractual requirements

Preferred

Experience with Medicaid and Medicare in general is preferred

Experience working with complex, large key accounts; PBM, HMO or related health care management industries

Registered Pharmacist in the State of California or equivalent state preferred

Knowledge of healthcare products and contracts preferred

Company

MedImpact Healthcare Systems, Inc.

Glassdoor2.8

MedImpact is the nation’s largest independent health solutions and pharmacy benefit company, serving commercial health plans, government programs, self insured/employer groups, and millions of consumers.

Founded in 1989

San Diego, California, USA

1001-5000 employees