Wonder · 3 weeks ago
Strategic Account Manager - Merchant Accounts
United States
Full-time
Remote
Mid, Senior Level
$88K/yr - $110K/yr
4+ years expGrubhub, part of Wonder, is dedicated to supporting restaurants across the country. The Strategic Account Manager will manage critical accounts, develop strategic plans, and drive new diner acquisition while ensuring client satisfaction and retention.
E-CommerceFood and BeverageFood DeliveryRestaurants
No H1B
Responsibilities
Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized
It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements
Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance
Be prepared to travel to meet with top partners and attend key industry events
Qualification
Required
Bachelor's Degree or equivalent years of experience and High School degree/GED
4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required
Ability and desire to do whatever it takes to find solutions for merchants
Strong verbal and written communication skills
Strong organizational and time management skills
Confident making outbound dials on the phone
Willingness/ability to travel and speak to restaurants in person
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
Preferred
Candidates fluent in Mandarin or Spanish are strongly preferred
Benefits
Equity
401K
Multiple medical, dental, and vision plans
Company
Wonder
Wonder is a food delivery startup that operates truck-based restaurants from which consumers can order food through a mobile app.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
New Enterprise AssociatesNestleBain Capital Ventures
2026-01-12Series Unknown· $8.4M
2025-05-06Series D· $600M
2024-11-13Series C· $250M
Leadership Team
Marc Lore
Founder & CEO
Recent News
2026-01-21
baincapitalventures.com
2026-01-20
Company data provided by crunchbase