TAG - The Aspen Group · 2 days ago
Desktop Support Technician
Syracuse, NY
Full-time
Onsite
Entry, Mid Level
$60K/yr - $65K/yr
5+ years expTAG - The Aspen Group is a leading retail healthcare business support organization in the U.S. They are seeking a Desktop Support Technician to provide remote technical support for Digital Dentistry Technology across their practices. The role involves troubleshooting hardware and software issues, coordinating with vendors, and documenting solutions within a centralized ticketing system.
CosmeticsDentalHealth CareWellness
Hiring Manager
Kaitlyn Avers
Responsibilities
Provide over the phone/remote technical support to users by helping with hardware and software issues and answering questions
Troubleshoot and diagnose technical issues with intraoral scanning, 3d printing, and associated software and platforms
Research and apply solutions to presented issues in a timely manner
Provide step-by-step guidance for workflows and processes
Facilitate 3rd party vendor partner support escalations with field offices
Coordinate remote field technicians to perform installations and services
Produce accurate and reproducible issue and solution documentation within a centralized ticketing system
Participate in Educational activities and device/technology/role specific trainings
Other duties as required
Qualification
Required
Provide over the phone/remote technical support to users by helping with hardware and software issues and answering questions
Troubleshoot and diagnose technical issues with intraoral scanning, 3d printing, and associated software and platforms
Research and apply solutions to presented issues in a timely manner
Provide step-by-step guidance for workflows and processes
Facilitate 3rd party vendor partner support escalations with field offices
Coordinate remote field technicians to perform installations and services
Produce accurate and reproducible issue and solution documentation within a centralized ticketing system
Participate in Educational activities and device/technology/role specific trainings
Other duties as required
Comfortable working in fast paced, dynamic, large Healthcare Service Organization environment
Excellent written and verbal communication skills
Strong IT computing and networking support background
Strong Customer Service, Communication, and Documentation skillset
Ability to lift 50lbs
Knowledge of X-Ray and other medical imaging concepts
Knowledge of 3d Printing and additive manufacturing concepts
Understanding of medical and anatomical vocabulary
Perform remote based repair and troubleshooting of imaging equipment and PC equipment
Strong Windows 10, 11 troubleshooting and support skillset
Strong Computer Hardware experience
Understanding of Networking and Computer infrastructure concepts
High School Diploma or GED
Preferred
BS in Electrical Engineering, Computer Science, Computer Information Systems, or another related field
5 years' experience in related field
Benefits
Paid time off
Health
Dental
Vision
401(k) savings plan with match
Company
TAG - The Aspen Group
When we launched Aspen Dental, we set out to break down the barriers that made it hard for patients to keep up with their dental health — affordability, transparency, and access.
10001+ employees
H1B Sponsorship
TAG - The Aspen Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (20)
2022 (16)
2021 (14)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Bob Fontana
Chairman and CEO
Wendy Gao
Chief of Staff to the CEO
Recent News
Company data provided by crunchbase