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Empowered Staffing · 1 day ago

Vice President of Client Services

Chicago, IL

Full-time

Onsite

Director/Executive

6+ years exp

Empowered Staffing is partnered with a modern full-service marketing and PR agency headquartered in Chicago that takes a storytelling-first approach to help brands grow. The company is seeking a strategic and hands-on VP of Client Services to manage client accounts, strengthen relationships, and ensure high-quality service delivery.

Staffing & Recruiting

Hiring Manager

Tiffany Heineman ⭐

Responsibilities

Serve as the day-to-day strategic partner for a portfolio of clients

Maintain strong relationships with client stakeholders, ensuring satisfaction and alignment on goals

Jump in as needed to support campaign execution—such as reviewing media pitches, drafting content, managing social calendars, QA’ing ads, or refining strategy

Monitor account health, identify risks, and create action plans to improve performance

Collaborate with PR, content, and digital teams to ensure campaigns are meeting timelines and KPIs

Assist with hands-on tasks (e.g., proofing press releases, coordinating media opportunities, reviewing reporting dashboards, preparing client decks)

Help troubleshoot campaign issues, ensuring smooth delivery and strong outcomes

Work closely with Account Managers and Specialists to guide strategy and ensure quality of work

Provide coaching, feedback, and structure to help teams execute efficiently

Foster a culture of collaboration and proactive problem-solving

Ensure account workflows, tools, and processes are followed consistently across your portfolio

Identify opportunities for expanding client scope, improving performance, or introducing new services

Help support retention initiatives by providing excellent service and measurable value

Qualification

Client services managementDigital strategyPublic relationsCampaign reportingBudget oversightCommunicatorPresentation skillsRelationship-buildingOrganizational skillsProject leadership