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Chloé · 1 day ago

Endpoint Automation Engineer

SHELTON

Full-time

Onsite

Entry, Mid Level

2+ years exp

Richemont is a leader in the luxury sector, specializing in jewelry, watches, and high-end accessories. The Endpoint Automation Engineer will enhance operational efficiency through automation, develop self-service solutions, and support IT teams worldwide in streamlining automation capabilities.

BeautyE-CommerceFashion

Responsibilities

Service Excellence At the heart of the EndPoint Solutions teams, your actions will have a direct impact on our deliverables, as well as affecting all other IT teams services generally. Therefore, these must be dealt with in a timely and effective manner according to the KPI’s / SLA’s in place, and with an overall focus on quality and security in all that is done You are expected to be a team player for your respective scope of responsibilities and be instrumental in helping the evolution of the team, with the improvement of processes, bringing ideas and innovation and also by having a proactive attitude in order to provide a better quality of service, and ultimately lead to engineering excellence

Systems Administration This includes supporting and performing Administration, Maintenance and Support actions for the EndPoint Solutions automation team’s infrastructure as well as ensuring IT security in all aspects of the work. You will be accountable for a Sub-set of the supported platforms to ensure respective platform stability, evolution, and sustainability You will be accountable and responsible to ensure that for all technologies and tools, the associated processes, documentation as well as tasks are maintained and kept up to date. Additionally, all monitoring and pro-active reporting for these solutions need to be in place, and the health and capacity management of said tools and platforms should be ensured

Technical Knowledge and Continuous Improvement You will be fully responsibility for the technologies and products assigned to you to ensure operational and scripting stability and standardization You will also be responsible and accountable for the knowledge transfer within the team as well as outside of your immediate team. This knowledge transfer may be in the format of formalizing content into presentations, coaching sessions or other knowledge sharing practices You are responsible for raising and taking an active part for any product enhancement or remediation actions You should help drive the team’s evolution by identifying and fostering any technical or non-technical innovation under your scope as well as alerting about any risks related to those technologies

Qualification

Automation PlatformsScripting LanguagesMicrosoft EcosystemDevelopment WorkflowWindows ServerExchange – OnlineAmazon Web ServicesWorkspace OneSecurity KnowledgeClient TechnologiesMicrosoft CertificationsIT Service ManagementCustomer Service SkillsAnalytical ThinkingTechnical EnglishTeam PlayerCommunication Skills

Required

Minimum Higher Diploma, bachelor's degree in computer science or equivalent

At least 2 years of experience as an IT developer

Technical Scope (Candidates should have solid experience of at least two or more technologies listed below by priority order):

Automation Platforms (Power Platform, UiPath, Azure Logic Apps)

Scripting Languages: Advanced proficiency & Application building in PowerShell with a solid understanding of .NET for scripting and automation / Python

Microsoft Ecosystem (O365, Sharepoint online, SQL database)

Development Workflow (Gitlab, JIRA, CI/CD, SDLC)

Windows Server

Solid knowledge of IT Service Management (ITSM) principles and practices:

Working experience with ITSM/ITIL as IT operator

Familiar with Problem, changes processes

The candidate should be a good team player, inquisitive

Demonstrate past experience working in a large international environment is favorable

Good technical English (both written and spoken) is essential for this role as the person will be continually interacting in a multi-cultural language environment with English as the official language

Excellent customer service skills

Accomplished communication and organizational skills with the capacity to challenge its peers

Analytical Thinking with Result orientated mindset

The candidate should be able to work independently but keen to ask for help when needed