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Welch Fluorocarbon Inc. · 5 days ago

Helpdesk Technician - IT

Grand Rapids, MI, US

Full-time

Onsite

Entry Level

1+ years exp

UFP Technologies is a designer and custom manufacturer of solutions for medical devices and packaging. They are seeking a Helpdesk Technician who will supervise the helpdesk system, troubleshoot IT-related issues, and provide excellent customer service to employees.

ChemicalHealth CareManufacturingMedical DevicePlastics and Rubber Manufacturing

Responsibilities

Establishes and maintains a working knowledge of the system's screens, navigation, procedures, and processing requirements

Supervises the day-to-day operations of the helpdesk system

Fields incoming requests; acts as a dispatcher, escalating calls where appropriate and coordinating timely resolutions to users’ problems

Assists with handling 1st tier issues, answering users' inquiries regarding computer software and hardware operation to resolve problems

Installs and troubleshoots desktop hardware, printers, phones, etc

Installs and troubleshoots Windows 10 / 11 Operating Systems including installing desktop applications

Communicates clearly any technical solutions in a user-friendly, professional manner

Performs consistent follow-up with users to ensure complete resolution and user satisfaction

Creates and manages user security in Active Directory and business applications

Performs all other duties as assigned or needed

Qualification

Windows 10/11 supportActive DirectoryNetwork protocolsNetwork hardwareCustomer serviceCisco switches/routersA+ certificationNetwork+ certificationSecurity+ certification

Required

High School diploma, or general education degree (GED), and

1 - 2 years' experience supporting Windows 10 / 11, including software and driver installation preferred

Working knowledge of Active Directory needed. Must have experience creating and modifying users

Experience in a customer service environment required

Must have a solid understanding of network protocols (i.e. DNS, DHCP, and TCPIP)

Must have a working knowledge of network hardware such as switches, firewalls, access points, etc

Preferred

Experience/familiarity with the following desired: Switches and routers (preferably Cisco)

A+, Network+, or Security+ certifications

Benefits

Medical, Dental, Vision, Life, Disability Insurance

401K with a matching contribution

Paid time off, Paid holidays, Employee discounts and much more!

Company

Welch Fluorocarbon Inc.

For over 35 years, Welch Fluorocarbon has specialized in providing thermoformed components to the medical industry by utilizing thin high performance films.

Founded in 1985

Dover, New Hampshire, USA

11-50 employees