Conduent · 3 weeks ago
Remote Escalations Customer Service Representative II - RMTA
United States
Full-time
Remote
New Grad, Entry Level
$20/hr - $20/hrConduent is a rapidly growing organization that delivers mission-critical services and solutions. As an Escalations Customer Service Representative II, you will support a team and clients by resolving escalated customer inquiries and ensuring excellent service delivery.
ComputerSoftware
Responsibilities
Be knowledgeable in Vector policies and procedures and guide delivery of excellent and accurate customer service
Handle escalated calls in a timely and professional manner ensuring that all customer cases are followed through to closure
Possess good writing skills and be able to communicate effectively to clearly convey status updates and report procedural issues
Submit research requests in a concise yet accurate manner
Maintain a thorough knowledge of the company and client programs, policies, and technology
Communicate effectively in a warm and empathetic manner
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
Provide support to other positions/operations in cases during heavy workloads or absences
Qualification
Required
Must reside in Florida to be considered
Must be at least 18 years of age or older
Must have a High School Diploma, or equivalent
Must be able to submit to a background check and drug test
Must be able to work an 8 hour shift between 7 am- 7 pm (last call) Mon- Fri
Benefits
Remote - Work From Home
Full Time Employment
Full Benefit Options
Must be flexible between client hours Mon-Friday 7am -7pm EST
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
Founded in 1998
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase