Cambridge Mobile Telematics · 1 day ago
Senior Director of Product Management, Customer Solutions Operations
Massachusetts, United States
Full-time
Onsite
Director/Executive
$216K/yr - $270K/yr
10+ years expCambridge Mobile Telematics (CMT) is the world's largest telematics service provider, dedicated to making roads and drivers safer. They are seeking a Senior Director of Product Management to manage a portfolio of products within the Customer Delivery Organization, focusing on customer analytics and business operations.
MobilePublic SafetyTransportation
Responsibilities
Manage and own the Customer Analytics Product Roadmap, Strategy, Pricing
Oversee Drivewell WhiteLabel Application Framework that allows for rapid deployment and customization of Mobile and In Car Applications
Develop a roadmap of reusable components that could be built by the Customer Solutions team that would allow for the more efficient delivery of custom solutions for our partners
Oversee our Business Operations Team that is responsible for maintenance our our Business Applications for
Professional Services Automations (Revenue Forecasting, Resource Management), Customer Success Management, Ticket Management
Resolves critical issues both within your team and those impacting adjacent teams
Make final product judgements based on information provided by product managers, engineers, leadership, and customers
Direct activities to bring the voice of our customers, partners, and users to every meeting and interaction to help us understand the impact of decisions we make
Write product requirements documents and ensure clear communication, understanding, and coordination of requirements to the business, design and development teams
Leverage consumer insights and market intelligence to inform product choices; research and identify new opportunities
Proactive and regular interaction with key customers to ensure products meet the needs of the market
Manage critical projects, including assigning resources, managing priorities, and defining measurable milestones
Develop, articulate, and evangelize the vision and roadmap both internally and externally
Own and maintain a comprehensive product roadmap, including long-term vision, goals, and prioritization
Define metrics for success for new features, track these metrics, and make adjustments to the roadmap accordingly
Complete any additional tasks as they arise
Qualification
Required
Bachelor's degree or equivalent years of experience and/or certification in Computer Science, Business, Engineering, or a related field
10+ years of relevant experience in Product Management
5+ years of management responsibility including experience running an entire functional unit
Experience building B2B products, with a demonstrated ability to set and execute against a product backlog with multiple stakeholders
Excellent management skills to keep initiatives and team on track
An ability to adapt to changing business needs and prioritize efforts against the challenges at hand
A scrappy, positive 'impact-focused' attitude: you don't hesitate to take initiative and address something hands-on
A passion for using data to make our streets and highways safer
Experience working with data scientists and machine learning engineers to set requirements for predictive algorithms
Strong project management / program management skills to keep initiatives on track
An ability to adapt to changing business needs and prioritize efforts against the challenges at hand
Familiarity working in an agile environment and working with tools such as JIRA
Comfort reading and digesting API documentation
Preferred
Master's degree preferred
Benefits
Equity may be awarded in the form of Restricted Stock Units (RSUs)
Medical, Dental, Vision and Life Insurance, matching 401k, short-term & long-term disability and parental leave
Unlimited Paid Time Off including vacation, sick days & public holidays
Flexible scheduling and work from home policy depending on role and responsibilities
Extensive wellness, education and employee assistance programs
Company
Cambridge Mobile Telematics
Cambridge Mobile Telematics develops DriveWell, a complete telematics and behavioral analytics solution to improve safety.
201-500 employees
H1B Sponsorship
Cambridge Mobile Telematics has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (13)
2023 (12)
2022 (23)
2021 (13)
2020 (8)
Funding
Current Stage
Growth StageTotal Funding
$502.5MKey Investors
SoftBank Vision Fund
2018-12-19Private Equity· $500M
2014-09-03Series Unknown· $2.5M
Leadership Team
Bill Powers
Founder and Chief Executive Officer
Hari Balakrishnan
Founder; Chairman & CTO
Recent News
2026-01-07
Company data provided by crunchbase