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PNC · 1 day ago

Business Analytics Manager - Customer Management

OH - Cleveland

Full-time

Onsite

Mid, Senior Level

$65K/yr - $159K/yr

5+ years exp

PNC Bank is a leading financial services company that values its people as its greatest differentiator. The Business Analytics Manager will lead a team focused on creating targeted audiences for direct marketing campaigns, coaching analysts, and ensuring compliance with regulatory standards while modernizing processes and technologies.

BankingFinanceFinancial Services

No H1B

Responsibilities

Lead & coach the audience development team in day to day list building, criteria translation, and quality control; provide 1:1 mentoring, clear expectations, and continuous feedback

Translate strategy into executable audience logic: collaborate with Growth/Strategy partners to finalize criteria and confirm feasibility and timing

Be the SME on regulatory suppressions & exclusions (e.g., Do Not Call, CAN SPAM, privacy controls); consult early and decisively to keep campaigns compliant and aligned to policy

Drive process excellence: SLAs, QC checklists, peer reviews, and release steps to reduce cycle time and errors; standardize documentation

Modernize the stack: steward the move from SAS/SQL to Python for reproducible pipelines and testing; champion code standards, version control, and automation

Continuously improve: monitor technology/privacy updates and evolve audience logic and suppressions

Qualification

PythonSQLBusiness Intelligence (BI)Analytical ThinkingData IntegrationPerformance MetricsOrganizational SavvyEffective CommunicationsDecision Making

Required

5+ years of experience with one or more programming languages (e.g., Python, Java, C#, or SQL) with the ability to develop, debug, and maintain code

Previous awareness and exposure to Marketing

Strong communication skills with the ability to lead a team and work with internal partners

Ability to assess situations and make recommendations and decisions for the team regarding the work at hand

Process oriented - strong process orientation by ensuring team adherence to established procedures and proactively identifying opportunities for process improvement

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience

At least 3 years of prior management experience is typically required

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Bachelors