ICS Complete · 1 week ago
IT Support Engineer II
San Antonio, TX
Full-time
Onsite
Mid Level
$20/hr - $30/hrICS is seeking an IT Support Engineer II to deliver high-quality technical support and software troubleshooting. In this role, you will manage computer systems across client organizations and provide exceptional service while enhancing operational efficiency.
Information ServicesInformation Technology
Responsibilities
Be an integral point for ticket escalation for higher level issues
Accepts tickets through HelpMe (BMS) within the ICS SLA’s
Update tickets on a daily basis and communicate with the clients regarding resolution
Assist L1 associates
Assist other departments includes IT Help Desk and auditing ICS IT software
Qualification
Required
Experience in Windows Server
Experience in Routing
Experience in Switching
Experience in Microsoft 365 (InTune)
Core skills in desktop and network support
Relevant knowledge in computer networking
Knowledge in VPN
Knowledge in SCCM
Preferred
Working in multiple server environments
PMP Training and Certification- Online
Kaseya Training- Internal
BMS online
Sophos Technician online
Datto Backupify and BCDR online
IT Glue Admin online
Barracuda Admin online
Cisco Umbrella online
Huntress online
Benefits
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
ICS Complete
TechMD is an award-winning IT services firm dedicated to bringing enterprise-level productivity, scalability and cybersecurity readiness to small to medium size companies nationwide.
Founded in 1986
201-500 employees
H1B Sponsorship
ICS Complete has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ClearLight Partners
2020-05-11Private Equity
Leadership Team
Michael Cooke
Chief Financial Officer
Brian Hanify
Chief Revenue Officer
Company data provided by crunchbase