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BrightView Landscapes · 1 day ago

Senior Account Manager

Stuart, FL

Full-time

Hybrid

Senior Level

5+ years exp

BrightView Landscapes is a company focused on landscape maintenance services, and they are seeking a Senior Account Manager to serve as the primary contact for their clients. The role involves building long-term relationships, overseeing field operations, and ensuring customer satisfaction and retention.

CommercialFacilities Support ServicesLandscaping

Responsibilities

Identify and pursue opportunities to sell ancillary services

Develop accurate estimates and takeoffs for both new and existing clients as needed

Generate referrals from existing client base and communicate with Business Developer

Develop and maintain long-term relationships with customers, focusing on both the main contact as well as the next level above and below

Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

Lead and facilitate or assist in the resolution of customer problems or concerns

Proactively present site enhancement ideas to existing customers

Ensure renewals of each current account within the customer portfolio

Ensure a safe environment for employees, customers, and the general public

Manage service delivery to the specified scope of work

Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary services

Coordinate consistent and timely site visits with Operations Manager

Participate in branch meetings and assist the Branch Manager or Assistant Branch Manager in overall leadership of the branch

Monitor and maintain satisfactory accounts receivable levels

Coordinate with the Branch Administrator to keep client records and contact information current

Qualification

Client relationship managementSalesMarketingCustomer serviceTeam leadershipBusiness-related degreeSupervisory experienceOperational management

Required

Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry

1 year of supervisory experience in the landscape or service industry

5 years of prior customer service, management, and leadership experience within an organization, the landscaping industry, or local marketplace

Ability to coach and develop teams

Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services

Ability to travel by car, train, and plane

Position needs to be able to traverse uneven grounds and walk on jobsites with clients and the branch team for periods of time up to 4 hours

Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

Field-based position, a combination of office and customer-facing