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Southern Airways Express · 3 days ago

DFW Airport - PT Customer Service Agent DFW Airport

Dallas, TX, US

Full-time

Onsite

Entry Level

$14.75/hr - $14.75/hr

1+ years exp

Surf Air Mobility is transforming air mobility and seeks a Part Time Customer Service Agent to serve as the primary representative at airport stations. The role involves handling customer service activities such as checking in passengers, managing luggage, and ensuring compliance with safety regulations.

Air Transportation

Responsibilities

Ensuring FAA, Airline and airport regulations are followed

Enforcing safety/security measures and protecting sensitive zones

Creating and modifying reservations

Checking in passengers; safely loading and unloading passengers

Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight

Reviewing baggage tags for accuracy

Calculating Weight/Balance and assigning seats in the plane accordingly

Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements

Making announcements over a public address system

Processing credit card payments

Directing aircraft parking and dispatch on the ramp

After additional training, towing aircraft to proper parking positions on the ramp

Maintaining work area and mechanical equipment in proper order

Great customer service attitude and a willingness to “find a way” as opposed to “I can’t,” where applicable

Any other duties as assigned

Qualification

Customer service experienceCommunication skillsBasic math abilitiesComputer skillsProfessional appearanceDiffuse stressTeam interactionDetail-oriented

Required

High school diploma or equivalent

Valid driver's license and reliable transportation

Computer skills – ability to learn reservation and phone systems, proficient with a PC

Basic math abilities

Ability to work within a 24/7 operation including holidays

Ability to pass 10-year background check and pre-employment drug screen

At least 21 years of age

Authorized to work in the U.S. per the Immigration Act of 1986

Excellent written and verbal communication skills

Able to read, write and speak English effectively

Able to maintain eye contact when speaking with customers

Professional in appearance and manner

Ability to learn, understand and communicate the terms of the company's Contract of Carriage

Courteous in all interactions

Able to interact effectively with passengers, co-workers and management

Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations

Ability to diffuse stressful situations

Detail-oriented and self-motivated

Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet

Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time

Must be able to stand for extended periods of time

Must be able to work in all weather conditions and in confined spaces

Must have sufficient vision and ability to safely perform the essential functions of the position

Preferred

At least 1 year of prior customer service experience

Benefits

Competitive Salary: Attractive compensation package based on experience.

Health & Wellness: After 30 days of employment on the 1st of the next month, you are eligible to sign up for medical, dental, and vision insurance, air ambulance coverage, short-term disability, pet insurance, health savings accounts, and company-paid life insurance.

Retirement Plans: Employees can enroll in our company’s 401(k) plan.

Generous PTO: After completion of your probationary period, employees earn 1 day of PTO per month, plus paid holidays throughout the calendar year.

Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including:

Flight tickets at significant discount, employee and family members can fly our planes (standby space available)

Discounts on hotels and resorts

Car rentals at reduced rates

Discounted cruises