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CVS Health · 3 days ago

AVP, Service Ops - Vendor Management - Aetna

Hartford, CT

Full-time

Hybrid

Director/Executive

$158K/yr - $364K/yr

15+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. The AVP of Vendor Management for Aetna Service Operations provides strategic leadership and oversight of vendors and BPO partners, ensuring quality, compliance, and operational excellence across multiple geographies.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Lead governance and performance management for a broad portfolio of major vendors and BPO partners operating across numerous locations worldwide

Oversee development and delivery of business analytics services leveraging BI platforms (Tableau, Power BI, Qlik) and predictive modeling to generate actionable insights and dashboards

Implement sourcing strategies, KPIs, and reporting frameworks to ensure contractual compliance, service quality, and efficiency across all vendor and BPO engagements

Optimize vendor and BPO spend and deliver incremental savings through negotiation, innovation, and process improvement

Ensure business continuity and disaster recovery plans are in place across all vendor and BPO locations; maintain regulatory and contractual compliance

Oversee onboarding, systems access, and training for ~16K contingent workers in Workday; ensure accurate lifecycle management

Partner with enterprise leaders, procurement, and vendor/BPO leadership teams to drive strategic initiatives and continuous improvement

Identify and recommend new business engagements, technology-enabled solutions, and analytics capabilities to enhance service delivery and customer experience

Qualification

Vendor managementBPO managementContract negotiationBusiness analyticsPredictive modelingData visualizationRegulatory complianceWorkday systemsAgilityInnovationTalent developmentLeadership

Required

15+ years of progressive leadership experience in vendor management, outsourcing, or large-scale service organizations

Strong understanding of the payor landscape, from either a vendor perspective or within a payor organization

Proven success managing global vendor portfolios and BPO ecosystems, including governance, compliance, and performance optimization

Expert in contract negotiation and sourcing strategies, with a track record of delivering significant cost savings and operational improvements on budgets exceeding $100M

Strong analytics and technology acumen, including hands-on experience with BI tools (Tableau, Power BI, Qlik), predictive modeling, and data visualization to drive insights and decision-making

Deep knowledge of regulatory requirements, risk management, and business continuity planning for international operations

Demonstrated ability to lead large-scale, cross-functional teams and influence senior stakeholders across geographies

Familiarity with contingent workforce lifecycle management and Workday systems

Growth mindset with proven ability to foster agility, innovation, and talent development

Bachelors or equivalent

Benefits

Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.