Grubhub · 20 hours ago
Strategic Account Manager - Merchant Accounts
California, United States
Full-time
Onsite
Mid, Senior Level
$88K/yr - $110K/yr
4+ years expGrubhub is a leading online food ordering company that champions restaurants across the United States. The Strategic Account Manager will be responsible for managing critical accounts, developing strategic plans, and driving new diner acquisition while ensuring strong relationships with partners.
E-CommerceFood and BeverageFood DeliveryMarketplace
No H1B
Responsibilities
Develop and execute strategic account plans, leveraging a deep understanding of our solutions to drive retention, new diner acquisition, and revenue growth
Serve as the primary point of contact and an internal advocate for your portfolio of strategic accounts, ensuring their needs are prioritized
It is an expectation that you provide these accounts with a contact number for emergencies. You must be available to them (or provide an alternative contact that can be reached) at all times
Proactively identify and execute opportunities for upsell, cross-sell, and expansion, while also managing the renewal of all partner agreements
Partner closely with cross-functional teams—including Sales, Marketing, and Product—to deliver tailored solutions and address complex challenges
Serve as a trusted advisor by providing data-driven insights and strategic guidance to help partners navigate the market and optimize their performance
Be prepared to travel to meet with top partners and attend key industry events
Qualification
Required
Bachelor's Degree or equivalent years of experience and High School degree/GED
4-6 years of account management or enterprise account management experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus
Strong computer skills (MS Office, Google products) with the ability to quickly learn new software. Experience with Salesforce.com or similar CRM is a plus
Native-level fluency in English is required
Ability and desire to do whatever it takes to find solutions for merchants
Strong verbal and written communication skills
Strong organizational and time management skills
Confident making outbound dials on the phone
Willingness/ability to travel and speak to restaurants in person
Proven track record of success in meeting and exceeding goals
Impeccable organizational skills, easily balancing multiple tasks at once; self-starter with a strong bias towards action and problem-solving; maximizes effectiveness by focusing time in the right areas
Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
Preferred
Candidates fluent in Mandarin or Spanish are strongly preferred
Benefits
Competitive salary package including equity and 401K
Multiple medical, dental, and vision plans
Company
Grubhub
Grubhub is an online platform that connects customers with local restaurants.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$284.1MKey Investors
AmazonYum! BrandsT. Rowe Price
2024-11-13Acquired
2022-07-06Post Ipo Equity
2018-02-08Post Ipo Equity· $200M
Leadership Team
Sean Ir
Director, Strategic Partnerships
Sebastian Stankiewicz
Staff Product Manager
Recent News
2026-01-20
2025-12-16
Company data provided by crunchbase