Nagase America · 5 hours ago
Account Manager
United States
Full-time
Remote
Senior Level
6+ years expNagase America LLC is a global leader in innovative products and solutions, and they are seeking an Account Manager for the Chemicals domain. The role involves driving customer growth, delivering a consultative customer experience, and collaborating across the organization to enhance revenue and profitability.
Manufacturing
Responsibilities
Own and grow a portfolio of core customer accounts with varying sizes, industries, and technical needs
Meet or exceed annual territory sales and profitability goals through strategic account planning and execution
Identify and capture high-margin growth opportunities by expanding share of wallet and introducing new solutions
Proactively monitor sales and margin performance, analyze variances, and implement corrective actions
Effectively manage pricing strategies, including price increases, commercial recommendations, and negotiations
Coordinate, negotiate, and close proposals while managing RFQs and customer inquiries
Develop a deep understanding of customer needs, processes, and business goals to deliver tailored solutions
Build and maintain strong, long-term relationships with key stakeholders across customer organizations
Serve as the primary point of contact for orders, samples, technical inquiries, literature, and pricing
Provide timely, proactive communication and follow-through to ensure exceptional customer satisfaction and retention
Identify opportunities to reduce excess or obsolete inventory through strategic collaboration
Continuously research markets, industries, and competitive landscapes within your territory
Develop and execute targeted strategies to win new customers and displace competitors
Build and manage a robust sales pipeline using CRM tools to ensure consistent execution and closure
Conduct market studies to validate demand for new products and emerging opportunities
Partner closely with operations, product management, finance, and marketing to deliver seamless solutions
Communicate customer feedback, trends, and recurring issues to drive continuous improvement
Collaborate with management and outside sales teams on key accounts and strategic opportunities
Share competitive intelligence, pricing insights, and market trends with internal stakeholders
Participate in customer complaint resolution and non-conformance processes as needed
Maintain accurate and detailed account records and customer data in CRM systems
Report on monthly performance, pipeline activity, and corrective action plans
Achieve defined sales activity metrics, including calls, leads, and opportunities
Participate in supplier training, joint sales calls, and industry events to stay ahead of market trends
Qualification
Required
Bachelor's degree required
Minimum of 6 years of experience in B2B customer service, inside sales, and/or outside sales— preferably in chemicals or chemical distribution
Proven success driving revenue growth, expanding accounts, and developing new customers
Strong consultative selling, negotiation, and executive-level communication skills
Analytical mindset with experience in forecasting, planning, and CRM tools
Ability to thrive in a fast-paced, matrixed organization and collaborate cross-functionally
Excellent problem-solving, time-management, and decision-making skills
Self-motivated, independent, and comfortable working in a remote or hybrid environment
Benefits
Competitive compensation and benefits packages.
Generous paid time off and holidays.
Retirement savings plans with company match.
Opportunities for career growth and professional development.
Company
Nagase America
Nagase is a global leader in innovative products and solutions through our expertise in the fields of chemicals, plastics, electronics, automotive, and life sciences.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase