Circana · 1 day ago
Manager, Global Client Service Center
United States
Full-time
Remote
Entry, Mid Level
$55K/yr - $74K/yr
2+ years expCircana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. The Manager of Global Client Service Center will enhance centralized global service operations by leveraging emerging technologies and aligning service processes for consistency and efficiency.
Market Research
Responsibilities
Co-lead work to accelerate Global Client Service Center AI/Automation efforts
Design and deploy standardized processes and procedures
Understand, use, and communicate new technology capabilities and train others
Drive creative techniques, tools, and processes to improve all aspects of team performance
Independently lead and own execution aspects of expanding GCSC client support base
Establish and track critical metrics to measure progress against AI/automation and quality initiatives
Develop and leverage strong, collaborative relationships with all Circana business units
Develop and own process migration plans between systems and processes
Identify areas of improvement and prioritize based on company and/or client impact
Ensure compliance with standard operational procedures to maintain efficiency and effectiveness
Develop and communicate status reports to update and measure performance internally
Train and mentor team members outside of your direct reporting structure
Qualification
Required
2-3 years of related experience
Bachelor's degree; preferably in business or STEM related field
Strong project management and process skills
Experience leveraging AI to improve and/or automate deliverables or processes
Demonstrated ability to learn and utilize various computer software, including MS Co-pilot and Excel
Confident working with large datasets and translating analysis into relevant implications
Able to engage in consultative manner with clients when helping solve/manage content deliverables
Preferred
Experience with Python, SQL, or other programming languages a plus
Working knowledge of Unify Checkout application and Circana user-group architecture a plus
Experience with retail and/or CPG is a plus
Benefits
Paid time off
Medical/dental/vision insurance
401(k)
Company
Circana
Circana consults on the complexities of customer behavior.
5001-10000 employees
H1B Sponsorship
Circana has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (53)
2024 (37)
2023 (32)
Funding
Current Stage
Late StageTotal Funding
$1.2BKey Investors
Vestar Capital Partners
2024-04-23Private Equity· $1.2B
Leadership Team
Stuart Aitken
President and CEO of Circana
Holly Knightly
Chief Financial Officer
Recent News
2025-12-10
Company data provided by crunchbase