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Safety NetAccess, Inc. · 3 days ago

Director of Event Technology, Event Productions

Oceanside, CA, US

Full-time

Onsite

Lead/Staff, Director/Executive

3+ years exp

Safety NetAccess, Inc. is a growing event production company seeking a Director of Event Technology to oversee event operations and ensure exceptional customer service to hotel partners. The role involves managing operations, revenue, and profitability, while fostering positive relationships with clients and developing staff.

Information Technology & Services

Responsibilities

Direct day-to-day floor operations of technicians, including set and strike, and scheduling. Delegate tasks appropriately

Manage an efficient and profitable AV and Business Center (where applicable) operation. Focus on revenue maximization & cost control, in accordance with company standard operating procedures

Manager onsite inventory according to company standards

Maintain and cultivate positive public relations with the Hotel account

Maintain positive employee relations

Effectively utilize the company's business software

Ensure that billing is reviewed and approved by clients

Maintaining a high level of professional appearance, demeanor, ethics, and image of self and the company

Supervise security, inventory control, transportation, and maintenance of equipment. Ensure all employees are properly trained in all areas

Provide a 90-day revenue forecast and show P&L statements

Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring SNA Event Production locations, and all vendors

Meet with guests onsite to ensure that their needs are met, and the equipment setup is working properly

Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards

Supervises and mentors staff to ensure client satisfaction and revenue maximization via onsite perfecting

Promotes and reinforces a positive working environment centered on SNA Event Productions core values

Maintain a positive employee relations environment for all AV and Business Center (if applicable) team members

Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development

Lead by example in portraying a polished, professional image according to the guidelines in the Employee Guide

Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge, and service to the field

Qualification

Audiovisual experienceSupervisory experienceCustomer serviceSales experienceComputer hardware proficiencyMicrosoft OfficeLeadership abilitiesHospitality experiencePositive employee relationsProfessional development