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Keebler Health · 2 days ago

Director of Implementation

United States

Full-time

Remote

Director/Executive

7+ years exp

Keebler Health is a venture-backed healthcare technology startup committed to advancing Value-Based Care (VBC). The Director of Implementation will be responsible for the successful delivery of the platform for newly signed provider and payer partners, leading cross-functional teams to design, build, and deploy customer-specific solutions.

Artificial Intelligence (AI)BillingInformation Technology

Responsibilities

Own the end-to-end implementation lifecycle for newly signed customers, from contract signature through go-live and handoff to account management

Translate commercial agreements, clinical requirements, and data realities into clear implementation plans and executable workflows

Lead and coordinate engineers, data teams, and clinical stakeholders to design and build customer-specific implementations

Serve as the primary implementation lead and decision-maker for customers, establishing credibility with provider and payer operational, technical, and clinical leaders

Define and own implementation outcomes by setting clear success criteria, timelines, and milestones aligned with business and customer goals

Make tradeoff decisions across scope, sequencing, and technical approach to ensure timely delivery without sacrificing quality or safety

Develop and refine repeatable implementation patterns, tooling, and best practices to improve speed, quality, and scalability over time

Identify implementation risks early and proactively resolve blockers across product, engineering, clinical, and commercial teams

Partner closely with Sales, Product, Engineering, and Clinical leadership to continuously improve how Keebler Health delivers value to customers

Qualification

Implementation experienceSolutions engineeringHealthcare technologyInteroperability standardsClinical workflowsAccountabilityHumorCommunication skillsInterpersonal skills

Required

7+ years of experience in implementation, solutions engineering, technical delivery, or related roles in high-growth healthcare technology environments

Proven track record of leading cross-functional teams to deliver complex, customer-facing healthcare technology solutions with measurable business outcomes

Experience owning delivery outcomes—not just project execution—including customer go-live success and value realization

Strong ability to mold ambiguous customer needs into a clear, technical and operational plan

Excellent communication and interpersonal skills, with the ability to lead confidently with customers and internal stakeholders

High sense of accountability to communicate and take honest ownership over wins and losses for both senior leadership and customer stakeholders