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JBT Marel · 1 week ago

Application Engineer-Aftermarket

Lakeland, FL

Full-time

Hybrid

Senior Level

5+ years exp

JBT Marel is a global leader in food and beverage technology, dedicated to transforming the future of food. The Application Engineer-Aftermarket serves as a subject matter expert in machine capabilities and aids the sales force in growing parts and service sales while ensuring customer satisfaction.

Food and Beverage

No H1B

Responsibilities

Help prepare complex parts and service proposals without the management of the Technical Services Manager, other Aftermarket Support Engineers, or Aftermarket Sales personnel

Create new part numbers in JDE for legacy items not transferred from Syteline or for part numbers that exist in other JBT ERP's (ICS and/or SNK)

Assist sales and customers with technical questions that may require research and consultation

Manage customers with warranty or performance issues post-equipment installation or post-retrofit, including site visits for troubleshooting, expediting parts, coordinating additional Service technician visits & managing the customer's expectations during this prove-out period

Manage all assigned major parts projects from inquiry to shipment, and through installation/start-up on special occasion

Develop and manage department procedures required to ensure parts and service margin performance within department sales goals

Assist sales and customers with technical questions requiring research and consultation

Follow-up with Important customers on critical parts and service orders and shipments

Report potential sales activity from customer follow-ups or customer's reason for not pursuing purchase

Work multiple shifts to support international customers, and after-hours emergencies

Assist Sales with gathering technical/product information in preparation for presentations and Conduct technical presentations for sales calls with Aftermarket Sales or solo

Gather and send product literature to sales force or directly to customers

Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, economic analysis