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NYS Office of Information Technology Services · 1 week ago

Information Technology Specialist 2 - Hourly - 10322

New York, NY

Full-time

Onsite

Entry Level

1+ years exp

NYS Office of Information Technology Services is seeking an Information Technology Specialist 2 to provide general desktop support for the Client Compute team. The role involves responding to IT service management tickets, troubleshooting technical issues, and collaborating with other experts to ensure effective client support.

Cyber SecurityGovernmentInformation TechnologyIT Infrastructure

No H1B

Responsibilities

Review and respond to IT Service Management (ITSM) system incident and request tickets within designated assignment group

Monitor ITSM work queues to ensure timely and effective resolution/fulfillment of client requests

Collaborate with Subject Matter Experts within other focus areas as workload dictates

Install, load, and configure software and applications

Troubleshoot and provide technical assistance to clients

Maintain a dynamic knowledge of the core products used by supported clients

Document diagnostic steps taken to troubleshoot/resolve clients’ issues

Work with vendor support to resolve technical problems with agency equipment and software; and

Train and orient users on hardware and software where appropriate

Qualification

Technical assistanceSoftware installationIT Service ManagementTroubleshootingUser training

Required

a bachelor's or higher-level degree including or supplemented by 15 semester credit hours in computer science

a bachelor's or higher-level degree in any field AND one year of experience in information technology

60 semester credit hours including or supplemented by 15 semester credit hours in computer science AND one year of experience in information technology

two years of experience in information technology

Preferred

Some positions may require fingerprinting

Some positions may require up to 25% travel and/or lifting up to 50 lbs

Benefits

Generous benefits package, worth 65% of salary, including:

Thirteen (13) paid holidays annually

Up to Thirteen (13) days of paid vacation leave annually

Up to Five (5) days of paid personal leave annually

Up to Thirteen (13) days of paid sick leave annually for PEF.

Up to three (3) days of professional leave annually to participate in professional development

Eligible employees and dependents can pick from a variety of affordable health insurance programs

Family dental and vision benefits at no additional cost

New York State Employees’ Retirement System (ERS) Membership

NYS Deferred Compensation

Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds

Public Service Loan Forgiveness (PSLF)

And many more.

Company

NYS Office of Information Technology Services

New York State Office of Information Technology Services (ITS) is transforming how State government delivers services to New Yorkers and local governments.

Founded in 2012

Albany, New York, USA

5001-10000 employees