Technical Support Engineer jobs in United States
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Stelvio Inc. ยท 1 day ago

Technical Support Engineer

positionUnited States
timeFull-time
remoteRemote
seniorityNew Grad, Entry Level
money$40K/yr - $450K/yr

Stelvio Inc. is seeking a Technical Support Engineer to serve as the first line of defense for mission-critical systems supporting customers nationwide. This role focuses on proactive monitoring, incident response, and delivering high-quality service to customers, rather than traditional break/fix support.

Staffing & Recruiting
Hiring Manager
Sophie Elena Masters Ingham
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Responsibilities

Provide Level 1 phone, email, and chat support for toll system customers
Actively monitor production systems and communicate system status
Triage, track, and escalate incidents to Level 2 teams (System Admins, DBAs, Roadside Support)
Ensure incidents meet contractual KPIs and SLAs
Administer user accounts (Active Directory and internal tools)
Troubleshoot routine technical issues using runbooks and experience
Create and improve support documentation, FAQs, and knowledge articles

Qualification

Technical aptitudeCustomer serviceProblem-solvingCommunicationOrganizational skills

Required

Strong technical aptitude with the ability to learn complex software and hardware systems
Excellent customer service, communication, and problem-solving skills
Highly organized, able to manage multiple issues simultaneously
Comfortable working independently with minimal supervision
Reliable, punctual, and able to support a 24/7 operations environment

Company

Stelvio Inc.

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Matching talented people with innovative companies across the US. We care, we are tenacious and we deliver results, consistently.
dateFounded in 2022
location
Austin, Texas, US
people-size11-50 employees

Funding

Current Stage
Early Stage
Company data provided by crunchbase