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Austin Community College · 1 day ago

Manager, ACCelerated Learning Support

Austin, TX

Full-time

Hybrid

Mid Level

$63K/yr - $79K/yr

3+ years exp

Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. The Manager of ACCelerated Learning Support provides leadership and management for campus-based services, overseeing daily operations and coordinating academic support services to promote student success.

Higher Education

Responsibilities

Supervises, hires, trains, coaches, evaluates, and disciplines personnel

Coordinates ACCelerated Learning Support services and activities

Designs best‑practice-based tutorial services and programs

Assists with optimizing physical spaces

Develops and monitors departmental budget

Gathers, analyzes, and reports data

Serves as liaison to instructional departments

Promotes services to stakeholders

Resolves patron issues and escalates when appropriate

Collaborates with SAS and Student Services

Qualification

Servant-LeadershipStatistical methodologiesChange management theoriesData collectionLearning technologiesSupervisory principlesWorkday proficiencyProject management techniquesTeam buildingInterpersonal skillsOrganizational skillsLeadership skillsConfidentiality

Required

Bachelor's degree or higher

Four (4) years of related work experience OR Associate's Degree plus two (2) years of related work experience can be substituted for the required education (plus the required experience noted below)

Three (3) years related experience, including one (1) year supervisory

Understand and apply Principles and practices associated with Servant-Leadership

Familiarity with statistical and analytical methodologies

Knowledge of current change management theories

Understanding of student services processes and procedures, enrollment trends, ACC culture and academic curricula

Stay updated on emerging technologies and communication systems to promote programs, activities, and services

Utilize project management techniques

Apply student development best practices

Academic support best practices

Data collection and analytics

Learning technologies

Tutorial services methods

Supervisory principles

FERPA and institutional policies

Apply strengths-based coaching principles in employee and student development

Utilize effective interpersonal and communications skills, including tact and diplomacy

Exhibit effective organizational and planning skills

Demonstrate supervisory and management skills founded in servant leadership principles

Work collaboratively and effectively as part of a multicultural team

Maintain confidentiality of work related information and materials

Establish and maintain effective working relationships

Ability to effectively manage change

Prioritize multiple projects

Create, compose, and edit written materials

Develop, write, plan and implement short and long-range goals

Maintain an established work schedule, including some evenings and weekends

Familiarity and proficiency in utilizing Workday as an HRM system. Managers are expected to be familiar with job requisition processes, performance evaluations, and maintaining consistent, high-quality personnel data

Decision‑making and judgment

Strong interpersonal and communication skills

Leadership and team building

Organizational and planning skills

Confidentiality and professionalism

Proficiency with enterprise systems and LMS platforms