EMCOR Facilities Services ยท 1 day ago
Remote Facility Coordinator
EMCOR Facilities Services is responsible for managing various aspects of customer accounts. The Facility Coordinator will handle work orders, customer communications, and administrative tasks to ensure service delivery and client satisfaction.
Responsibilities
Performs administration support including; ordering, vendor management, scheduling, reporting, Purchase Order coordination and any other such task assigned by supervisors
Provide administrative, technical direction, and supervision to subcontracts in completing work assignments
Interface with all departments to ensure all equipment is operating properly and that there is no disruption of service
Respond to request for maintenance and repair of facilities to include: Heat ventilation & Air Conditioning, Security Components, IT equipment, emergency situations affecting the facilities, Etc
Maintains sufficient records, files, controls, and procedures to ensure management and work production
Maintain a strong safety program within EFS Guidelines
Maintain effective communications with employees, management, contractors, customers
The coordinator will participate in budget/forecast (monthly actual performance) development while identifying and implementing cost reduction opportunities across all functions
Conducts daily/weekly reporting on open work orders for supervisor review
Keeps accurate files of all office related issues, ensuring files are up to date and complete
Communicate with supervisor on the work performed and preventive maintenance
Will attend weekly staff meeting and safety training
Qualification
Required
Associates Degree and/or equivalent experience
Minimum of two years of experience in facilities maintenance, property management or customer service role required
Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
Advanced proficiency MS Windows Applications, including MS Excel and Word
Must be able to Type min 50 wpm and have good writing skills
Professional and friendly demeanor, willing to go above and beyond to accomplish the mission
Ability to work under pressure and constantly make correct decisions with limited input, and determine when to escalate issues to the Facilities Manager/Supervisor or Account Manager
Ability to communicate effectively and efficiently with all functions of the Operations Staff and Call Center Operations team to carry out the objectives of the program
Ability to critically think and problem solve
Ability to maintain a courteous, professional demeanor at all times
Convey confidence in providing and receiving pertinent information
Must be punctual, reliable and caring about their work ethic
Preferred
Experience in managing service delivery for trades labor such as Electrical, HVAC, Plumbing, or Roofing preferred
Bi-lingual English-Spanish preferred