Apply on Employer Site

Cisco · 1 month ago

Software Consulting Engineer Technical Leader

RTP, North Carolina, US

Full-time

Hybrid

Senior Level

$136K/yr - $199K/yr

Cisco is a leading technology company that focuses on connecting and protecting organizations in the AI era. The Software Consulting Engineer Technical Leader role involves diagnosing and resolving complex technical issues with AppDynamics software, developing tools, and mentoring team members to improve product stability and customer satisfaction.

Communications InfrastructureEnterprise SoftwareHardwareSoftware

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Identify, troubleshoot, and document complex interactions between AppDynamics software and underlying systems (OS, hardware, storage, networking, TLS, databases)

Provide customers with guidance on sizing and configuration best practices for AppDynamics platform components

Respond to customer inquiries regarding installation, configuration, and operation of AppDynamics products

Build and enhance internal tools to automate support processes and increase efficiency

Mentor team members to reduce technical gaps and lead escalations requiring senior expertise

Perform root cause analysis, collaborate with development to report bugs, and lead efforts to enhance product quality and reduce recurring issues

Qualification

Linux system administrationCloud environmentKubernetesSQL queriesRoot cause analysisBash scriptingPython scriptingCustomer-facing experienceTroubleshooting Java TLSUnderstanding programming languageCommunication skillsTeam collaboration

Required

Proficiency in Linux system administration (RHEL or CentOS preferred)

Hands-on experience with cloud environment and Kubernetes

Strong skills in writing and executing basic SQL queries

Skilled in identifying root causes by analyzing logs, thread dumps, and Wireshark captures

Preferred

Strong communication and team collaboration skills

Prior experience in customer-facing

Ability to troubleshoot Java TLS, JVM internals, networking, and database issues

Ability to read and understand one programming language

Bash/Python scripting experience

Bachelor's degree in computer science, Engineering, or related field

Benefits

Medical, dental and vision insurance

A 401(k) plan with a Cisco matching contribution

Paid parental leave

Short and long-term disability coverage

Basic life insurance

10 paid holidays per full calendar year

1 floating holiday for non-exempt employees

1 paid day off for employee’s birthday

Paid year-end holiday shutdown

4 paid days off for personal wellness determined by Cisco

16 days of paid vacation time per full calendar year

Flexible vacation time off program

80 hours of sick time off provided on hire date

Up to 80 hours of unused sick time carried forward

Optional 10 paid days per full calendar year to volunteer

Annual bonuses subject to Cisco’s policies

Performance-based incentive pay on top of their base salary

Company

Cisco

Glassdoor4.3

Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.

Founded in 1984