Conduent · 1 month ago
Remote Bilingual Correspondence Customer Service Representative II - RMTA
United States
Full-time
Remote
New Grad, Entry Level
$21/hr - $21/hrConduent is a rapidly growing organization delivering mission-critical services and solutions for Fortune 100 companies and governments. The Bilingual Correspondence Customer Service Representative II will respond to customer inquiries via telephone and email, providing product information and solutions while ensuring customer satisfaction.
ComputerSoftware
Responsibilities
Respond to all tolling and/or administration related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems
Identify customer needs to ensure the customer is provided complete and accurate information
Process required transactions via mainframe or web-based applications
Gathers information, and responds to research requests in a concise yet accurate manner
Communicates appropriate options for resolution in a timely manner
Maintain a thorough knowledge of the company and client programs, policies, and technology
Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
Works autonomously within established procedures and practices
Provide support to other positions/operations in cases during heavy workloads or absences
Provides functional guidance, training and assistance to lower level staff
Provides assistance, training and troubleshooting support to lower level staff
Qualification
Required
Must reside in Florida to be considered
Must be at least 18 years of age or older
Must have a High School Diploma, or equivalent
Must be able to submit to a background check and drug test
Must be able to work an 8 hour shift between 7 am- 7pm Mon- Fri
Preferred
The ability to convey complex information in clear and concise terms to ensure customer understanding
Strong work ethic
Effective and accurate written and verbal communication skills
Effective problem-solving skills
Customer Service Experience
Can navigate multiple applications and research solutions with ease
Love helping people and guiding them to the best solution for their issue
Are excited by innovative technology
Provide calm conflict resolution and problem solving for frustrated customers
Can work in a structured environment for the duration of your allotted, full-time schedule taking high-volume calls from customers
Benefits
Remote - Work From Home
Full-time Employment with Benefits day one including paid Holidays.
Competitive Pay: $21/hr
Paid Training: Get the training you need to excel.
Health insurance coverage
Voluntary dental and vision programs
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time
Company
Conduent
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them.
Founded in 1998
10001+ employees
H1B Sponsorship
Conduent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (14)
2023 (10)
2022 (12)
2021 (8)
2020 (11)
Funding
Current Stage
Late StageTotal Funding
unknown2014-05-07Acquired
2009-01-01Series Unknown
Leadership Team
Cliff Skelton
Chief Executive Officer
Rahul Gupta
CTO - Chief Technology Officer
Recent News
2023-05-16
2023-04-30
Company data provided by crunchbase