D2 Consulting · 1 week ago
Junior Helpdesk Specialist
St. Louis, MO
Full-time
Onsite
Entry Level
$50K/yr - $55K/yr
1+ years expD2 Consulting is a Veteran-Owned Small Business seeking a Junior Helpdesk Specialist to provide superior customer service in support of customer requests at their IT Service Desk. The role involves assisting with technical support, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving.
Cyber SecurityInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in providing technical assistance and support related to computer systems, hardware, or software
Assist in responding to queries, run diagnostic programs, isolate problems, and determine and implement solutions
Respond to email or chat messages for customers seeking help
Walk customers through problem-solving process
Run diagnostic programs to resolve problems
Follow up with customers to ensure issue(s) were resolved
Gain feedback from customers about system usage
Run reports to determine malfunctions that continue to occur
Create a ticket in the approved incident management system for all support calls received or route user support calls to appropriate IT Help Desk
Utilize Attempt First Call Resolution (FCR) for all requests received
Provide first contact account resets, unlocking, troubleshooting, and security issue/error resolution
Other duties as assigned
Qualification
Required
ACTIVE TS/SCI SECURITY CLEARANCE REQUIRED
Bachelor's Degree in a technical IT field
1 year of experience working in Information Technology
IT Certification (No prior experience required)
Exhibit excellent customer service, organizational, and time management skills
Ability to obtain DoD 8140 (formerly 8570.01-M) IAT Level I: A+ CE, CCNA-Security, CND, Network+ CE, SSCP, within 6 months of hire
TS/SCI clearance required
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Preferred
Operational experience with ServiceNow
Experience within the Intelligence Community
Ability to obtain CI Poly Clearance
Ability to work Shift hours. Shift will be identified upon hire
Excellent skills in Microsoft Word, Excel, and other Office applications
Proficient with Microsoft Office Applications, and experience working in a home office setting as well as the ability to train end users on frequently asked technical issues
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Benefits
Health/Dental/Vision
401(k) match
Accrued PTO
STD/LTD/Life Insurance
Referral Bonuses
Professional development reimbursement
Company
D2 Consulting
D2 Consulting is an information technology company that offers cyber security, data analytics, and software development services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase