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CVS Health · 1 day ago

Asset Protection Coordinator

New York, NY

Full-time

Onsite

Entry Level

$18.50/hr - $27.50/hr

1+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care for consumers. The Asset Protection Coordinator (APC) aims to enhance the retail customer experience while mitigating losses due to external theft, collaborating closely with store leadership and the Asset Protection Department.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests

Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters

Inspects high-risk product categories regularly to detect and deter theft activity

Ensures use of approved asset/product protection equipment and the security labeling program

Prepares External Theft reports in Auror system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders

Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed - 60%

External Theft Reporting and Review potential links of habitual offenders in Auror System. Proactive Intelligence Sharing with DAPL. ORC Team and Store Manager - 30%

Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership. - 10%

Qualification

Customer serviceObservational skillsCommunication skillsTheft prevention strategiesAuror systemPhysical abilities

Required

Physical abilities to support the essential functions of the role as listed above, such as able to stand and/or move throughout the store for the majority of work time in order to provide excellent customer service and conduct effective theft prevention. Able to stoop, kneel or crouch, and able to reach or grasp objects, including objects on lower shelves. Able to perform duties requiring manual dexterity, including but not limited to: applying security tags, and using keys to open and close locks

Excellent observational skills and able to recall and describe detailed facts. Able to see and hear in order to perform observational duties, including but not limited to: reading small print on labels, tags or containers

Able to engage and communicate well with customers and provide excellent customer service

Able to communicate effectively, both verbally and in writing. Able to prepare and submit external theft reports as needed. Able to communicate effectively with both Asset Protection and Store Leadership Teams

Work a flexible schedule that will include nights and weekends

1 To 3 Years Experience

Preferred

High School Diploma or General Equivalent Development (GED)

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.