IMC Logistics · 1 week ago
Customer Service Representative - Norfolk, VA
Norfolk, VA, US
Full-time
Onsite
New Grad, Entry LevelIMC Logistics is a company specializing in logistics and supply chain solutions, and they are seeking a Customer Service Representative to support their trucking and warehousing operations. The role involves preparing customer reports, scheduling loads, communicating service requirements, and managing documentation to improve overall customer service.
Transportation/Trucking/Railroad
Responsibilities
Receive and enter orders reviewing and noting rates and service requirements
Track & trace import containers and schedule according to available capacity and Available Free Time
Track In bound vessels and schedule exports ensuring cargo loading within the ERD & cut off
Communicating with customers and operations regarding schedule changes and service issues
Update orders in SWS with notes and adding accessorial services and charges
Monitor and manage group and personal email accounts ensuring prompt response to customer requests
Communicate with and prepare reports for Key account ie. Goodyear, Caterpillar and K&N
Assisting with dispatch operations and collections as needed
Gather and enter needed documents into SWS ensuring prompt invoicing and driver settlements
Manage and update customer portals ie. BLUME & EDI
Greet and Assist drivers making cargo pickups or deliveries to our facility
Research warehouse cargo availability. If cargo is released and available, assign drivers doors for cargo loading as required
Alert and Direct warehouse staff as to loading and unloading of cargo
Review Bills of Lading with drivers and acquire signatures
Send documents (loading / unloading tally’s & BOL’s) to imaging
Send documents to customers and request authorization for final charges
File Hard copies of documents in filing cabinets
Assist truck dispatch as needed
Other duties as assigned
Qualification
Required
Computer literate with Data entry skills
Must have intermodal experience
Excellent communication and organizational skills
Ability to multi-task
Must be forward thinking
Must be able to work independently
Company
IMC Logistics
IMC Logistics provides smarter landside logistics, giving clients greater control through the first and last mile.
Founded in 1982
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Joel Henry
Chief Executive Officer
Ted Showalter
Chief Financial Officer
Company data provided by crunchbase