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N.C. Department of Information Technology · 2 days ago

Program Coordinator II

Wake County, NC

Full-time

Onsite

Entry Level

$42K/yr - $58K/yr

1+ years exp

The North Carolina Department of Justice is dedicated to representing the state and defending the rights of its citizens. They are seeking a Program Coordinator II to assist in mediating consumer complaints and analyzing business practices to ensure compliance with consumer protection laws.

Information Technology & Services

Work & Life Balance

Responsibilities

Help to carry out the Attorney General’s duty of prohibiting unfair, fraudulent or deceptive business practices

Attempt to informally mediate consumer complaints and concerns filed with the Consumer Protection Division against businesses’ providing consumer products and services

Review and analyze consumer complaints for patterns and trends of possible illegal business practices or other law violations likely to affect consuming public generally

Determine if complaints fall within the jurisdiction of the NCDOJ or should be referred elsewhere

Advise consumers of options available such as legal aid offices, private attorneys, or small claims court if appropriate

Communicate with internal and external personnel via phone, email and written correspondence

Serve as a resource to management and attorneys within the Division

When called upon, participate in workshops, seminars, and other groups held to better educate the consuming public and businesses serving them

Qualification

Consumer protection knowledgeComplaint analysisBachelor's degreeMediation skillsCommunication skills

Required

Bachelor's degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience