AAA Club Alliance · 3 months ago
AAA Roadside Assistance Technicians
Woodlawn, MD (Job Posting)
Full-time
Onsite
Entry Level
$20.15/hr - $23.15/hr
3+ years expAAA Club Alliance is seeking dependable and empathetic individuals for their Woodlawn Fleet to provide roadside assistance services. The role involves changing tires, jump-starting car batteries, towing vehicles, and ensuring customer satisfaction while working in various weather conditions.
Consumer Services
Responsibilities
Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures
Provide tow and recovery services using established guidelines and quality control procedures (*Tow Truck Operator position*)
Sell and install car batteries (*Mobile Battery position only*)
Communicate with members effectively to keep them informed and to ensure their safety
Make sound decisions regarding the safe service of vehicles and to accommodate member needs
Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required
Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met. Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use
Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand
Other duties as assigned
Qualification
Required
Must be at least 21 years old
Completion of a high school diploma or equivalent
Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements
Ability to pass a physical examination as required by the Department of Transportation and/or Company policy
Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service
Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening
Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle
Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems)
Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required
Preferred
3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred
Benefits
10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate!)
Overtime opportunity during peak season
Monthly bonuses (potential to earn up to an additional $300 month!)
Generous Paid Time Off (PTO)
Paid Holidays
401(k) plan with company match
Health, Dental, Vision, & Prescription Coverage
FREE Life Insurance
FREE AAA Membership
Tuition reimbursement up to $5250/year
PAID training
PAID uniforms and tools provided
Up to 2 weeks Paid parental leave
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
Company
AAA Club Alliance
For more than 100 years, we’ve been helping people get to where they’re going.
Founded in 1900Wilmington, Delaware, US
1001-5000 employees
H1B Sponsorship
AAA Club Alliance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2023 (3)
2022 (5)
2021 (1)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Tom Wiedemann
President & CEO
Cathy Ovchar
EVP and CFO
Company data provided by crunchbase