Kforce Inc ยท 1 day ago
Level 2 Helpdesk Technician
St Louis, MO
Contract
Onsite
Entry, Mid Level
$23/hr - $25/hr
2+ years expKforce Inc is seeking a Level 2 Helpdesk Technician to join their team in Saint Louis, MO. The role involves providing advanced technical support, mentoring Tier 1 technicians, and resolving complex technical issues while ensuring exceptional end-user support.
ConsultingEmploymentFinancial ServicesHuman ResourcesStaffing Agency
Responsibilities
Reimaging machines, including data backup/restore and BitLocker management
Performing hardware repairs (memory, SSD, screen, battery replacements)
Managing and maintaining loaner device inventory
Coordinating warranty repairs with the company
Investigating and resolving recurring issues; Document findings for root cause analysis
Mentoring Tier 1 technicians and serve as an escalation point
Collaborating with other IT support teams to drive ticket resolution
Leading internal mini-projects (e.g., testing new hardware, validating documentation)
Creating and refining internal documentation, job aids, and technical how-tos
Performing password resets and account unlocks
Setting up new PCs and deploying workstations
Transferring data and migrate user profiles
Troubleshooting and resolving basic hardware/software issues
Setting up printers, install drivers, and perform basic printer maintenance
Providing application support for tools like O365, Outlook, Mincron, Smart Distributor, PowerScope, Nitro, MFA, etc
Documenting tickets with clear, concise work notes
Communicating professionally with end users
Following SOPs, checklists, and leverage job aids/FAQs
Qualification
Required
A minimum of 2 years of recent experience troubleshooting various technology and user experiences
Strong troubleshooting skills across hardware, software, and network issues
Ability to pay close attention to detail while managing a robust flow of issues
Excellent communication and documentation skills
Ability to work independently and as part of a team
Experience with ticketing systems and remote support tools
Must possess a high level of customer service
Take a personal interest in, and responsibility for quality of work performed
Strong knowledge of Windows 10
Strong knowledge of the MS Office suite
Understanding of domains, user profiles and how they work
Understanding of Office 365/Azure admin portal
Strong analytical skills
Self-motivated and high level of enthusiasm
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2025-11-19
2025-11-07
2025-11-04
Company data provided by crunchbase