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Uniland Development Company · 1 week ago

Property Operations Superintendent

Corporate, Amherst, NY, US

Full-time

Onsite

Senior Level

$70K/yr - $85K/yr

5+ years exp

Uniland Development Company is a leading family-owned and operated real estate development firm headquartered in Amherst, NY. The Property Operations Superintendent will oversee the daily operations and maintenance of a designated portfolio of commercial real estate properties, ensuring they are maintained to the highest standards and compliant with all regulations.

Real Estate

No H1B

Responsibilities

Oversees and coordinate all maintenance operations, including HVAC, electrical, plumbing, life safety systems, make-readies, and general building repairs across assigned properties

Conducts regular inspections of building systems to proactively identify potential maintenance issues or areas for improvement

Develops and implements comprehensive preventative maintenance programs to maximize equipment lifespan and minimize downtime

Responds promptly and effectively to tenant maintenance requests, ensuring timely resolution and maintaining high levels of tenant satisfaction

Accepts and completes emergency, curative, preventive, and routine work orders, tasks, and instructions as assigned

Performs routine, scheduled, and emergency building and site inspections; document findings and create appropriate work orders and recommendations

Maintains accurate records of maintenance activities, equipment logs, inspections, repair history, and vendor contracts

Manages vendor relationships, including evaluating vendor performance, ensuring service quality standards, and enforcing contract terms

Negotiates service contracts and purchase orders with vendors

Ensures compliance with all applicable building codes, safety regulations, and internal company policies

Conducts regular safety inspections and implements corrective actions to address potential hazards

Assists in preparing and managing property budgets; monitoring expenses and identifying cost-saving opportunities

Effectively communicates with tenants regarding building operations and maintenance activities

Coordinates with internal and external stakeholders to ensure projects are completed on time and within budget

Provides interpretation and guidance regarding contract language and maintains comprehensive knowledge of standard lease language. Makes recommendations for revisions and updates to language

Responds to service calls and emergency requests as assigned by management

Maintains positive, professional relationships with tenants and addresses concerns in a timely manner

Assists with the oversight and organization of maintenance vehicles, tools, and equipment to promote operational efficiency and readiness

Cultivates a collaborative work environment that encourages continuous learning, improvement, and knowledge sharing

Maintains ongoing communication with vendors and contractors for networking purposes, to build relationships, and to support future project planning

Actively participates and contributes in any/all company initiatives when requested and/or required

Performs other duties as assigned

Qualification

Commercial property operationsBuilding systems knowledgePreventive maintenance programsContract negotiationProperty management softwareVendor managementOSHA certificationFirst Aid/CPRInterpersonal skillsOrganizational skillsCommunication skills

Required

High school diploma or equivalent required

A minimum of five years of experience in commercial property operations and maintenance required, with a demonstrated track record of managing the operations of multiple properties

Strong understanding of building systems, maintenance procedures, and facilities management

Working knowledge of contract negotiation and administration, particularly with service providers and maintenance vendors

Familiarity with local, state and federal regulations related to property operations, including zoning and ADA compliance

In-depth knowledge of preventive maintenance programs for commercial real estate properties, with the ability to develop and implement programs effectively

Understanding of financial aspects of property operations, including maintenance budgets, utility tracking, and vendor contract management

Proficiency in using property management software and MS Office Suite

Strong interpersonal skills that foster positive working relationships with tenants, vendors, and internal team members

Excellent organizational and project management skills with the ability to prioritize tasks and manage multiple responsibilities effectively

Active listening skills to accurately assess tenant needs and provide timely, effective solutions

Excellent verbal and written communication skills, with the ability to collaborate effectively across diverse teams

Ability to operate a variety of general maintenance tools and equipment safely and effectively

Ability to read, interpret, and apply information from blueprints, schematics, and technical manuals

Ability to monitor and manage maintenance-related costs, utility expenses, and vendor contracts with attention to detail

Ability to adapt to a fast paced and dynamic work environment while maintaining a high standard of performance

Must be able to traverse and inspect all areas of property or building in all types of weather; this may include walking on uneven terrain, climbing ladders, reaching, bending, crawling through confined spaces, or stretching to reach elevated spaces

Must adhere to company safety policies and industry standards for personal protective equipment (PPE) when on site

Occasionally required to lift and/or move up to 50 pounds

Must have a valid driver's license

Preferred

Associate's or Bachelor's degree in Facilities Management, Real Estate, Business or related field preferred

OSHA certification, First Aid/CPR, or other relevant industry certifications preferred

Proven experience in coordinating and managing third-party maintenance vendors

Benefits

Multiple medical plan options including a high deductible, low-cost HSA health plan with a generous employer contribution

Company-sponsored (paid) Life Insurance and Long-Term Disability

Comprehensive optional benefits such as Dental, Vision, Supplemental Life and Short-Term Disability, Legal/ID Protection, and Accident and Critical Illness Insurance

Paid time off options, 8 paid company holidays, Voluntary Time Off (VTO), bereavement leave, jury duty leave, parental leave, voting leave, and other forms of paid leave as required by applicable law or regulation

Retirement planning through the Company’s 401(k) with employer match