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Everbridge · 2 days ago

Security Operations Manager

United States

Full-time

Remote

Mid, Senior Level

$84K/yr - $108K/yr

5+ years exp

Everbridge empowers organizations to respond to critical events, and they are seeking a Security Operations Manager to lead and coordinate their corporate security services. This role involves overseeing global security operations, ensuring operational effectiveness, and managing client relationships and vendor compliance.

Event ManagementInformation TechnologyRisk ManagementSecurity

Responsibilities

Lead and oversee the daily global operations of the Security Operations Department, ensuring seamless delivery of security services including Secure Journey Management (SJM), Security Assistance, Consultancy, and Special Projects

Provide operational oversight and quality assurance for complex, multi-country and high-risk assignments, ensuring consistent adherence to Everbridge’s protocols, client standards, and operational excellence

Act as deputy to the Head of Global Security Operations, providing leadership continuity and guidance to the team on operational priorities and escalation management

Drive a proactive, intelligence-led operational culture that integrates real-time risk data and situational awareness into security decision-making

Serve as a senior point of contact for strategic clients, leading operational calls, consultations, and post-incident reviews

Build and maintain strong client relationships, ensuring clear communication, service quality, and rapid responsiveness during critical events

Contribute to RFP responses, client reporting, and investigation of service-related complaints

Oversee vendor management, ensuring global partner compliance with Everbridge’s rigorous due diligence, licensing, and insurance standards

Identify, vet, and onboard new regional vendors in alignment with operational growth and evolving geographic demand

Ensure all operational planning, risk assessment, and delivery align with Everbridge’s intelligence-led methodology and corporate protection framework

Review and approve high-value and high-risk tasking, ensuring proportionate resource deployment and risk mitigation

Oversee 24/7 operational response readiness, including crisis response, incident escalation, and client communication

Participate in a rotational on-call schedule for security assistance operations

Work closely with the Intelligence and Risk teams to align security operations with live incident alerts, global risk developments, and client exposure

Lead the coordination of large-scale, complex security operations, including multi-destination travel programs, corporate events, and emergency evacuations

Manage a portfolio of security consultancy projects, such as site risk assessments, protective security programs, and crisis management planning

Oversee operational reporting, analytics, and trend analysis to inform leadership decision-making and continuous improvement

Support training and mentoring of Security Operations Managers and Associates in Everbridge systems (SFHC, SFDC), project management, and client service delivery

Ensure full compliance with internal processes, including financial accuracy (quotations, purchase orders, invoicing), documentation, and Salesforce data integrity

Oversee operational audits, PO reconciliations, and departmental performance metrics to maintain service excellence and profitability

Support continuous improvement of policies, SOPs, and workflows to enhance efficiency, risk control, and scalability

Champion change management across the department, ensuring seamless transitions and staff readiness

Promote Everbridge’s commitment to ethical conduct, data protection, and professional standards in all operational engagements

Qualification

Leadership in security operationsCrisis managementCorporate security knowledgeFinancial managementVendor managementProject managementCultural sensitivityGlobal awarenessOperational excellenceCommunicationPerform under pressureTeam mentoring