Glacier Bank ยท 1 day ago
Corporate Lead nCino/Salesforce Application Administrator
Helena, MT
Full-time
Onsite
Senior Level, Lead/Staff
$47.23/hr - $47.23/hrGlacier Bancorp, Inc. (GBCI) is a regional bank holding company providing commercial banking services in 80 communities through 129 banking offices. They are seeking an experienced Lead nCino and Administrator to manage the administration, support, and maintenance of the nCino and Salesforce platforms, ensuring smooth daily operations and enhancing platform performance.
BankingFinancial Services
No H1B
U.S. Citizen Only
Responsibilities
Responsible for leading the administration, user access and support, and related maintenance nCino and Salesforce platforms
Develop strategies for improved system support; solutions performance; support development team in delivery of new functionality and implementation
Address system outages and communicate those outages to the Service Desk and to the Banks on short notice with minimal supervision
Responsible for coordinating and participating in new platform software products and releases that impact the organization's business services and operations
This includes active participation and coordination with the Development, Quality Assurance, and functional teams to ensure seamless updates, releases, and new feature implementations
Develop thorough and positive communication, both specific and broad, for system changes being implemented in production
Responsible for maintaining effective and efficient information technology systems and applications
Establishing protocols and developing procedures for assigned applications to optimize the organization's ability to provide services to the banks and the bank customers
Collaborate with IT staff in translating business requirements into functional and technical requirements
Provide guidance or work direction to lower-level analysts and/or vendors
Take a lead role in assigned log review, applications documentation, and providing training to Level II Support and other team members, as needed
Responsible for upholding all Standard Operating Procedures, Change Management Process, Release Management, and Service Level Agreements as outlined in IT policy
Responsible for assuring accurate, thorough testing is completed by appropriate users at all levels of the organization
Responsible for working with change management to submit changes for fixes and updates
Manage the priorities for system related work (defects and enhancements) and present recommendations to management
Support production problems and trouble tickets, including troubleshooting with external vendors
Responsible for creating, maintaining, and providing all necessary documentation on IT operational and security audit controls for assigned systems, including the heavily scrutinized SOX controls for lending systems
Responsible for analyzing and occasionally collecting the business and functional requirements for established applications from varying levels of the organization and then transferring that knowledge into technical solutions focusing on positive impact to the organization and overall customer experience with the banks
Develop reports and dashboards as needed
Coordinate with groups of business users who will test, validate, and evaluate new applications and functions to determine issues in services and software provided
Responsible for providing judgment, advice, recommendations, and best practices on systems to help senior management make informed decisions that impact peers and employees at all levels of the organization
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Must complete the assigned online training courses and achieve a passing score by due date
Qualification
Required
Experience in leading the administration, support, and maintenance of nCino and Salesforce platforms
Ability to work closely with cross-functional teams to ensure smooth daily operations
Experience in supporting system capabilities, assisting with releases and vendor upgrades
Strong leadership and problem-solving skills
Ability to manage complex technical projects
Experience in maintaining up-to-date technical documentation
Experience in testing for new systems, releases, enhancements, and break/fix solutions
Professionalism and diplomacy in interacting with all levels of bank groups and management
Ability to guide less experienced team members to adhere to GBCI standards
Experience in coordinating and participating in new platform software products and releases
Ability to develop thorough and positive communication for system changes
Experience in establishing protocols and developing procedures for assigned applications
Ability to provide guidance or work direction to lower-level analysts and/or vendors
Experience in upholding Standard Operating Procedures, Change Management Process, Release Management, and Service Level Agreements
Experience in assuring accurate, thorough testing is completed by appropriate users
Ability to manage priorities for system-related work and present recommendations to management
Experience in supporting production problems and trouble tickets
Ability to create, maintain, and provide documentation on IT operational and security audit controls
Experience in analyzing and collecting business and functional requirements
Ability to develop reports and dashboards as needed
Experience in providing judgment, advice, recommendations, and best practices on systems
Benefits
Medical
Dental
Vision
Life insurance
Retirement plan including employer match and profit sharing
Paid vacation
Holiday and sick leave
Health savings account option
Employee Assistance Program (EAP)
Health rewards program
Short and long-term disability benefits
Education and training benefits
Discounts on banking products and services
Generous Paid Time Off (PTO) plan
Paid holidays
Company
Glacier Bank
Glacier Bank provides personal and business banking services offers checking and personal savings accounts.
Founded in 1955
201-500 employees
Funding
Current Stage
Growth StageRecent News
Glacier Bancorp, Inc.
2025-10-01
Glacier Bancorp, Inc.
2025-06-26
Glacier Bancorp, Inc.
2025-06-26
Company data provided by crunchbase