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DeVivo Bus Sales · 1 week ago

Body Shop Estimator - Sales Rep

Randolph, MA

Full-time

Onsite

Mid Level

$60K/yr - $70K/yr

DeVivo Bus Sales is a company that provides comprehensive maintenance and repair services for commercial vehicles. They are seeking a Body Shop Estimator & Sales Representative to grow their client base and accurately estimate repair costs for damaged vehicles.

AutomotiveCustomer ServiceMechanical EngineeringRetail

Responsibilities

Outside Sales. Make cold calls to grow the client base

Examines damaged vehicles to determine extent of structural, body, mechanical or interior damage

Estimates cost of labor and parts to repair or replace each damaged item

Reviews repair cost estimates with body shop manager or foreman

Estimates cost of repainting, converting to special purposes, or customizing undamaged vehicles

Conduct thorough vehicle inspections to accurately assess and document both visible and hidden damages

Utilize industry-standard estimating software (Mitchel Connect) to create detailed repair estimates, including calculating labor hours, parts costs, and material requirements

Stay updated on parts pricing, labor rates, and industry trends to maintain accurate cost estimates

Act as the primary point of contact for customers, providing clear explanations of the repair process, and estimated costs, and addressing questions and concerns professionally

Obtain necessary approvals and authorizations from customers for repair work and communicate with insurance companies to provide estimates and negotiate repair costs

Ensure accurate and timely submission of all documentation to facilitate the claims process, resolving discrepancies or disputes with insurance adjusters

Manage parts orders, maintain clear communication with the parts coordinator, and monitor the repair process to ensure compliance with estimates

Identify and address additional damage or repair requirements discovered during the repair process

Assist in scheduling and workload with management, ensuring continuous learning and compliance with safety and environmental regulations

On road cold calls to potential new and established customers

Create offsite estimates

Qualification

Automotive estimating experienceRepair techniquesInsurance claims familiaritySales orientationNegotiation skillsCustomer service abilitiesComputer skillsCommunication skillsAttention to detailOrganizational skillsTime management skillsTeamworkWork under pressure

Required

Proven experience as an automotive, truck or bus estimator in a body shop or collision repair facility

Knowledge of automotive, truck or bus repair techniques, materials, and parts

Excellent communication and interpersonal skills

Strong negotiation and customer service abilities

Strong sales orientation

Attention to detail and accuracy in estimating and documentation

Familiarity with insurance claims processes and guidelines

Organizational and time management skills

Ability to work well under pressure and handle multiple tasks simultaneously

A valid driver's license and a clean driving record

Ability to work as part of a team

Willing to travel locally

Good computer skills with experience with an electronic estimator

Able to pass a DOT physical examination

Preferred

Possess a Massachusetts Motor Vehicle Damage Appraiser License to determine cost of repair for insurance claim settlement. Or be eligible to acquire Appraisers License

Relevant certifications or training in automotive estimating is a plus