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Solvay Bank · 1 week ago

Banking Associate - Cicero Office

Cicero, Syracuse, NY, US

Full-time

Onsite

New Grad, Entry Level

$15.50/hr - $23.25/hr

Solvay Bank is a growth-oriented community bank dedicated to providing excellent customer service. The Banking Associate role involves delivering exceptional service to customers, handling financial transactions, and supporting retail sales goals while ensuring compliance with bank policies and regulations.

AssociationBankingCommunitiesFinancial ServicesInsurance

Responsibilities

Delivers excellence in customer service, guidance and respect to all Solvay Bank customers and co-workers in accordance with the Solvay Bank Client Service Standards

Thoroughly understands, embraces and exhibits Solvay Bank Values and serves as an example to others in actions and words

Receives checks and cash for deposit, verifies amount and examines checks for endorsements

Cashes checks and pays out money after verification of signatures and customer balances

Processes negotiable instruments following all policies and procedures

Enters customer transactions into computer software to record transactions, and issues computer generated receipts

Place holds on accounts in accordance with bank and regulatory policy

Balances currency, coin, and checks in cash drawer at end of shift and compares totaled amounts with data displayed on computer screen

Develops strong knowledge of the Bank’s deposit and electronic banking products so as able to recognizes client needs and makes appropriate recommendations or referrals to co-workers

Removes deposits from and counts and balances cash in automated teller machines and night depository

Maintains proper cash level in drawers, keeps cash secure, and maintains a high level of security for the bank

Accepts stop payment requests and address changes, distributing to the proper personnel for processing

Assists with daily scanning to balance branch

As needed, educates and assists customers with opening various types of deposit accounts, ordering debit cards and changes to existing accounts. Provides information on products and services that meet the customer’s need and wants in accordance with all Bank procedures

Maintain the ability to actively and professionally cross-sell Bank products and other Bank services

Adheres to established policies, procedures and federal regulations

Performs other tasks requested by supervisor/manager as they relate to the bank and its functions

Adheres to Information Security policies and related regulatory policies, procedures and standards designed to protect customer and Bank-owned information

Ensures excellent customer service by working in alternative branches as needed and requested by management, fostering teamwork across the retail network